Job Description

Responsibilities / TasksCoordinate and drive the Country Service organisation centrally across regions, covering the entire GEA portfolio - i.e. all 5 divisions and their respective core technologiesDevelop best-in-class service product portfolio to fulfil customer expectations and enhance their competitivenessContinuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalizationAchieve service sales growth, expanding market penetration/share and coverageSet and track sales targets, KPIs and individual performance management for all Country service personnelDetermine and implement the go-to-market strategy, define sales channels according to regional / country requirements and resource availabilityManage key and strategic accounts and build a key account networkDetermine Order Intake, Sales and bottom-line Forecasts & Budgets, manage GM, EBITDA and ROCE for Country ServiceMaintain and develop ERP system and other digital platforms that may be required to operate a successful after sales business, including all relevant administrative processes and personnelManage the complete offer management process from definition of scope to technical detailing and solution pricingLead the Country Service Team to the achievement of set annual objectives (OI, Sales, GM, EBITDA and ROCE)Define pricing and discount policies and specific customer related conditions, with responsibility on overall after sales profitabilitySupport after sales solutions/products development projects and contribute to define priorities with a solutions management roleTake the lead on new market penetration and growth strategies. Your Profile / QualificationsMin 5 years relevant experience in Leadership role with Sales/Services and/or similar function as coreSignificant service sales steering experienceProven know-how in principles guiding after sales growth - i.e. iBase Management & Sales ExcelllenceProven experience in leading a Service team, within a product / service matrixGood understanding and appreciation of after-sales and the role this plays in successful and sustainable customer relationship development.Deep practical know-how of state-of-the-art ERP system, sales processes, after sales management, organization methods and tools (e.g. FSE management, WIP management, pricing, CRM)Change management experienceProven experience of working within a matrixProven skills in international negotiation & after sales development with customers in Africa - international working experienceStrong understanding of corporate finance and performance management principles Did we spark your interest?
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GEA