Job Description

Responsibilities:

• General Manager Responsibilities:
• Oversees Sales & Marketing Departments for South Africa, and Tanzania.
• Fosters a culture of continuous learning and development among staff.
• Adheres to the lodge Operating Standards and is a role model for Leadership Behaviours.
• Represents both properties to the highest standard, both internally and externally.
• Undertakes other duties and responsibilities as directed by the General Manager or Senior Management.
• Leads in budget preparation and ensures the department operates within cost constraints.
• Continuously monitors current and forecasted financial/business performance.
• Sales & Marketing:
• Develop annual Sales and Marketing Plans and objectives.
• Research new market opportunities and develop strategies to penetrate companies likely to produce business for the hotel.
• Negotiates, drafts, generates, and confirms group contracts.
• Identifies and targets group clients that will generate business on behalf of the hotel.
• Works closely with WSO offices on all sales and marketing activities.
• Develops overseas accounts by planning and conducting international sales trips.
• Prepares and reports on statistics useful to sales efforts.
• Advises in negotiation to achieve maximum revenue/profit potential while satisfying client''s needs.
• Be proactive and creative in developing sales and marketing solutions.
• People Leadership:
• Recruits, selects and acquaints sales department staff with the Hotels and their operations.
• Establishes performance standards in collaboration with the relevant General Managers.
• Manages account-based performance records and regularly reviews and forecasts.
• Fosters a cooperative working climate conducive to maximum employee morale and productivity.
• Conducts performance evaluations and develops individuals for future advancement.
• Actively plans and manages the career development of every employee.
• Organises and manages the department by company philosophy and policies.
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers.
• Conducts daily briefings and monthly departmental meetings.

• 5 - 10 years of related experience.
• Experience in branded luxury or iconic properties.
• Director Level Luxury Hospitality Sales and Marketing Experience.
• Extensive international luxury hospitality sales and marketing experience.
• Hotel experience and relationships with High-End Leisure Travel Industry Partners.
• Outstanding communication and presentation skills.
• Experience Leading strategic development and progression of marketing and sales plans.
• Preference for an accredited university/college Degree in Business or Hospitality.
• High degree of data analytics literacy.
• Must be willing to travel.

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