Job Description

Senior Fun Fanatic - The Kingdom Pilanesberg - North West - South Africa

Key Performance Areas:

• Set-up and host create meeting with entertainment department Staff weekly
• Set-up and host weekly meetings with department connecting service providers
• Manage entertainment Staff Rosters
• Manage entertainment department operations
• Control Entertainment budget with group Customer Experience Manager and Resort Manager
• Place orders on equipment
• Monitor quality control of departments facilities, equipment and Staff performances
• Present daily tasks and operational feedback in Resort meetings
• Assist with innovative concepts and trends at Resort
• Ensure Resort vibe and Staff presence is at highest quality and visibility consistently
• Create weekly leisure programs and ensure information is sharded with Head Office timeously
• Manage all Guest related queries including information on promotions, functions, events, and frequent questions about the Resort.
• Assist with promotions, functions, and events.
• Communicate all necessary and correct information in a professional manner.
• Act within procedural parameters.
• Issue, receive, and maintain all 2-way radios and other communication systems.
• Take weekly stock takes and keep stock up to date, report timeously purchases that are required so that activities are always available as per advertising activity list.
• Write and communicate all complaints
• To be pro-active and use initiative with customer service and complaints.
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area.
• Responsible for and ensure a prominent level of personal service & be highly visible to guests & staff alike.
• Responsible for and ensure that pleasant, friendly and helpful behavior is always maintained.
• Have a thorough knowledge of all facilities and services offered by the Resort.
• To provide courteous and efficient service to all Guests.
• To maintain, always the highest standard of appearance and skills, according to Company Policy.
• To always ensure a professional image.
• To attend and be attentive to training as and when required.
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures.
• To communicate regarding your shift.
• Up sell all Resort facilities.
• Collect Surveys from Guests regularly.
• Promote brand to business, events, communities, schools, charity and other.
• Implement and facilitate guided hikes.
• Operate and run all adventure sports activities like rope climbing rocks, gorge swing and other similar activities.
• Set-up and lead entertainment events.
• Strat plan new entertainment programs.
• M.C events.
• Child mind kids - Love for Children.
• Facilitate and arrange kids and family entertainment games and activities.

Requirements:

• Experience in Theme Park, Cruise Liner, Children's camps, Hotels and Resorts entertainment
• Leading kids and family games and activities
• Public speaking
• Computer literacy and Audio-visual expertise
• Crisis management
• Safety and security act (O.H.S.A)
• First Aid
• Clearance Certificate in terms of Part B of the National Protection Register
• Valid Driver's Licence

Requirements:

• High energy levels
• A passion for working with the public & particularly children
• Prepared to work outside of normal office hours
• Work on public holidays and weekends
• Work during high season periods
• Work within a multi-cultural environment
• Work with multi genders
• Flexibility
• Patience

Qualifications:

• Matric or Grade 12 (Compulsory)
• Child minding (Advantage)
• Valid Driver's Licence

South Africa's leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at The Kingdom Resort in the Pilanesberg. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.

Ref# 38/02

Apply for this Job

Beekman Group