Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.The main purpose of this position as part of the senior management is to lead a team with specialist function.You are customer & client facing & strive to deliver excellent customer experience.You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key Responsibilitiesxc2xb7 Lead a team of operational leadersxc2xb7Deliver contractual and commercial performance through cost and profitability managementxc2xb7Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognitionxc2xb7Build excellent relationships both internally and externally at all levelsxc2xb7Ensure compliance to all relevant process and regulatory standardsxc2xb7Control and minimize costsxc2xb7Drive continuous improvement and create value by delivering excellent customer experienceKnowledge, Skills and Attributes:xc2xb7Leadershipxc2xb7Change managementxc2xb7Effective coaching skillsxc2xb7Commercial acumenxc2xb7Planning and organizational skillsxc2xb7MS Office at an advanced levelQualificationsGrade 125-8 years experience at a Senior Management levelCX experience at a Senior LevelExperience in US Insurance Vertical and advantageAdditional InformationUS Night shifts hours

WNS Global Services