Job Description

Introduction

Are you a strategic thinker with a passion for operational risk and resilience? We are looking for a Senior Group Operational Risk Manager to join our dynamic team. In this role, you will shape our overarching Operational and Resilience Risk framework while collaborating with diverse teams to drive innovative solutions. If you have extensive experience in operational risk management and are eager to make a tangible impact in a forward-thinking organisation, this could be your next career move!

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

As a Senior Group Operational Risk Manager, you will be a key player in shaping our organisation's operational risk and resilience strategy. Working closely with diverse teams, including forensics, risk technology, and divisional risk teams, you will lead the development and implementation of cutting-edge frameworks that ensure we stay ahead of the ever-evolving risk landscape.

In this role, you will have the opportunity to influence and embed innovative risk management solutions across the Group. You will also provide oversight of 3rd Party Risk Management and collaborate on projects that enhance our operational resilience capabilities. By leveraging your expertise, you will drive efficiency, ensure regulatory compliance, and support the continued growth and stability of our business.



This is a pivotal role that requires not just a deep understanding of operational risk, but also a passion for innovation and collaboration. Join us in building a risk-aware culture where creativity meets rigorous risk management.

Requirements

EDUCATION AND EXPERIENCE

Minimum 10 years of experience in core Operational Risk Management, with at least 3 years in a senior role
A degree in business or risk management
Proven ability to engage with multiple stakeholders, lead cross-functional teams, and develop innovative solutions
Strong knowledge of operational risk regulation, industry standards, and insurance legislation

KNOWLEDGE AND SKILLS

Knowledge of Insurance Legislation
Knowledge of the risk environment and Risk management
Knowledge of risk regulation and industry standards

Duties & Responsibilities

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INTERNAL PROCESS:

Operational Risk Framework

: Lead the implementation and continuous improvement of the Group's Operational and Resilience Risk Framework. This includes integrating risk management tools, processes, and policies across departments, ensuring that all business units are aligned with Group standards.

Risk Technology Solutions

: Collaborate with the Risk Technology and Forensics teams to implement advanced analytics and automation tools that enhance the operational risk management process. Drive innovation to ensure that traditional risk management practices are supplemented with cutting-edge solutions.

Regulatory Reporting

: Ensure the delivery of accurate and timely regulatory reports related to Operational Risk and 3rd Party Risk Management. Coordinate with business units to compile comprehensive reports for both internal risk forums and external regulators.

Governance and Assurance

: Participate in the Group's Combined Assurance Forums and contribute to assurance activities. Ensure compliance with Group policies, standards, and guidelines, while maintaining oversight of key risk areas and escalating material concerns when necessary.
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CLIENT PROCESS:

Risk Advisory and Support

: Provide advisory services to business units, ensuring they have the necessary frameworks, guidelines, and solutions for managing operational and 3rd Party risks. Offer training and guidance to improve their understanding and implementation of risk management practices.

Operational Resilience Best Practices

: Work with clients, including internal divisions and external stakeholders, to embed best practices in operational resilience. Lead deep-dive exercises and lessons-learned reviews to improve risk management processes and strategies.

Client Collaboration

: Collaborate with other non-financial risk teams (Compliance, Forensics, IT, etc.) to ensure clients are well-supported in their operational risk and resilience efforts. Promote a strong risk culture that fosters proactive and transparent communication with clients and stakeholders.
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PEOPLE PROCESS:

Team Leadership and Collaboration

: Act as a key leader within the Group's Operational Risk team, providing guidance and coaching to risk managers across business units. Ensure that teams are equipped with the skills and knowledge needed to maintain and mature the Group's risk management capabilities.

Training and Development

: Provide training and thought leadership on risk management frameworks, policies, and methodologies. Support the professional development of team members through workshops, seminars, and ongoing coaching.

Cultural Engagement

: Drive the development of a risk-aware culture across the Group by fostering open dialogue and promoting the importance of operational risk management. Ensure that all employees understand the value of risk management and feel empowered to engage with risk-related processes.

Competencies

Structured problem-solver
Innovative way of solving problems
Creative thinking
Future thinking
Open minded
Resilient
Adhering to principles and values
Relating and networking
Persuading and influencing
Presenting and communicating
Applying expertise and technology
High levels of agility to adapt and respond to change

BEHAVIOURAL COMPETENCIES:

Personal accountability
Independent in practice and in thought
Engaged with a visible level of presence
Drive the right risk culture in the business
Appropriate level of curiosity
Ability to manage conflicts
Crisp and clear communicator, verbally and in writing
See the big picture, however, can get into the detail where necessary
* Focused without adopting a silo mentality