Job Description

Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.Job Purpose:Co-ordinates, plans and schedules the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on the job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Consults with staff to achieve effective problem resolution.Duties & Responsibilities:

• Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc) to monitor up time requirements and ensure that systems are running optimally.
• Installs new servers when required.
• Coordinates the deployment of systems and infrastructure within the campus.
• Ensures that the necessary security protocols and maintenance procedures for the campus are followed and executed timeously which includes, but not limited to software patching/updates, Bitlocker compliance, Antimalware compliance, SCO alerts, device imagine, and SCCM compliance.
• Interacts and liaises with vendors or service providers for support and troubleshooting where necessary.
• Ensures that the campus has the necessary ICT support during operational hours.
• Co-ordinates and oversees campus ICT support staff activities and engages in short to medium term tactical planning.
• Provides input into the ICT support's interview and hiring process, leave request, appraisals, and KPA setting.
• Provide mentorship to ICT Supports.
• Develops succession plan for ICT.
• Diagnoses and troubleshoots hardware and software issues that are escalated from ICT Supports and complies and uploads KB articles for future reference.
• Attends to, defines, documents and hands back to the ICT Support any escalated ICT Support request that is not on the catalogue of services.
• Administers and maintains software, as per the agreed software list.
• Oversees the campus's ICT Service Desk to ensure calls are correctly allocated and timeously addressed.

Minimum Requirements:

• 3-Year Diploma (NQF6) in Information Technology
• At least 3 years' experience as ICT Support/Service Desk agent
• Knowledge of Standard Operating Systems
• Experience in an academic setting will be advantageous.

Key Competencies

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Working Hours:Classes are scheduled from 08h00am until 17h00pm, Monday to Friday.Salary:Market related.Enquiries:For enquiries, please feel free to contact the Recruiter on 051 101 0414.Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

Rosebank College