Job Description

Our client based in Cape Town is looking for a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries.

The ideal candidate should be confident, self-motivated and goal-driven. If you think that you are detail-orientated and accurate then this might be the role for you.

The position is within the clients' USA & Australasia Division.

Key Performance areas:

• Having a passion for the travel industry
• A Minimum of 5 years inbound tour consulting experience required
• Experience with working with overseas tour operators
• In depth product and destination knowledge of Southern Africa
• All-rounder, with experience in FIT and ad hoc group quoting and processing
• Experience with designing itineraries for ADHOC tailormade enquiries
• Experience with creating & quoting packages for agent websites
• Attention to detail
• Specialist advice on destination to agents
• Apply strong sales techniques to convert potential business

• Quoting of itineraries and related services
• Processing of converted quotes to bookings from cradle to grave

• Handling of an after-hours phone on a rotational basis
• Ability to work on Microsoft Word
• Ability to professionally, communicate via e-mail as well as telephonically
• Figures orientated
• A creative edge
• A good comprehension of protocol involved with senior management of corporate customers
• A team player - thus someone who can receive directive from colleagues when need to achieve a mutual goal
• Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
• Strong negotiating skills with both suppliers and clients
• Take ownership ensuring all elements are taken care of in a professional and organised manner
• Must be able to multitask between current & new quotes

In addition, the candidate should be able to:

• Extend excellent customer service
• Be honest, creative, positive, and fair
• Fit in with our company culture
• Conduct themselves professionally and graciously over the phone and email
• A can-do attitude with the ability to be proactive and enthused about their work

Please Note: Preference will be given to candidates from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the clients' internal recruitment policy as well as units employment equity plans.

Tower Group