Job Description

We are looking for a Senior Account Manager to join our dynamic team in Durban. This role offers the opportunity to work closely with high-profile clients across various sectors, driving growth and managing key accounts. Join us to take your career to the next level in a company that values trust, expertise, and client success.

The role:

Based in Durban, the Senior Account Manager is responsible for nurturing and maintaining customer relationships to ensure customer satisfaction and adherence to the requirements. Furthermore, the Account Manager will be responsible for retaining clients, providing continuous support and working with the team to ensure that the key deliverables are achieved.

Qualifications and experience required:

A Degree in Business Administration, Marketing, Sales, Communications, or a related field. A National Senior Certificate Having pre-existing relationship capital in the market
Soft skills required:

Proactive and result orientated individual Excellent communication and relationship building skills Strong negotiation and conflict resolution skills Ability to manage time and prioritise tasks Open-minded and resilient Critical thinker and sound decision maker
Core values:

Quality Ethical Operations Innovation Customer Satisfaction
Technical Skills and Systems:

Proficiency with CRM systems Reporting, data capturing and analysing skills Understanding of sales and marketing tools and methods Product and service expertise
Duties and Responsibilities (not limited to the below):

Managing the client acquisition. Identifying and targeting potential clients to expand the current customer base. Developing and implementing effective account management strategies. Conducting presentations and product and/or service demonstrations. Achieving or exceeding assigned targets. Monitoring account performance and developing action plans for improvement. Providing accurate forecasts and reports. Negotiating contracts, pricing, and terms with customers. Ensuring mutually beneficial agreements are implemented. Addressing and resolving any objections or conflicts during negotiations. Maintaining detailed records of activities and client interactions. Utilizing CRM systems to track progress and manage processes. Preparing and presenting regular sales performance reports to management. Building and maintaining strong, long-term relationships with clients. Serving as the primary point of contact for client inquiries and issues. Regularly communicating with clients to understand the requirements and providing customised solutions. Ensuring client satisfaction with products and services. Providing ongoing support and follow-ups to maintain high levels of client satisfaction. Identifying opportunities to upsell or cross-sell additional products or services. Collecting and analysing client feedback to identify areas for improvement. Providing the customer feedback to the relevant departments to drive product and service enhancements. Ensuring compliance with all contractual obligations and SLAs. Remaining updated around the company's products and services Data Centre and facilities infrastructure (Electrical, Mechanical, Civils), Integrated Security and electronic services (IP Surveillance, Access Control, Analytics, BMS), Structured Cabling (Copper, Fibre, Electrical). Providing clients with accurate and detailed product information. Training clients around the usage and benefits of the products or service. Maintaining an awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market. Contribute to the knowledge base of AI solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams. Supporting the other team members throughout the sales cycle from engagement, quoting to billing. Building and maintaining a close relationship with the relevant OEMs. Targeting the Public Sector to increase the client database in this regard. Assisting the company with Business Development on a consistent basis (three customer engagements per day)
Job Types: Full-time, Permanent

Work Location: In person