Job Description

• Resolve escalated IT Infrastructure problems;
• Ensure that SLAs are achieved via quick restorations;
• Responsible for configuring, installing, and troubleshooting optical IT infrastructure equipment;
• Diagnose, troubleshoot, and resolve hardware, software and network related problems;
• Maximise network performance by monitoring performance, troubleshooting outages, scheduling upgrades, and collaborating with senior engineers / vendors on network optimisation;
• Create and maintain network documentation including, Network Diagrams, Standard Operating Procedures, High Level Designs and Low-Level Designs;
• Ensure that customers are kept up to date on the progress of outages;
• Stay current with emerging technologies and industry trends in telecommunications networking, actively engaging in skill enhancement and process improvement initiatives;
• Manage escalations to Vendor/Supplier;
• Ensure that the network is operational and monitored;
• Perform capacity planning and optimisation;
• Conduct regular infrastructure audits and ensure compliance with industry standards and best practices;
• Maintain desktops (hardware and software), server and network infrastructure;
• Monitor and maintain backup and disaster recovery operation;
• Plan, coordinate, and implement infrastructure security measures to protect data, hardware and software;
• Monitor the network performance to ensure optimal efficiency;
• Maintain, upgrade, and support FlySafairs corporate network and server room;
• Monitor of all IT Infrastructure;
• Provide third level support to the helpdesk and support team;
• Procure hardware or software as and when required;
• Troubleshoot all IT and Infrastructure related issues;
• Manage and maintain business systems;
• Provide suggestions regarding the acquisition of technology assets;
• Conduct research on existing and prospective resources and service providers;
• Monitor and maintain all telecommunication technology;
• Install and integrate new server hardware and applications;
• Support and administer third-party applications;
• Responsible for the follow-through of all divisional procedures and policies;
• Enhance existing procedures and processes;
• Maintain complete confidentiality with all company information;
• Collaborate with cross-functional teams to ensure infrastructure reliability and scalability;
• Liaise with internal and external stakeholders;
• Build and maintain good relationships with internal and external stakeholders;
• Act as the liaison between the IT and Innovation applications and teams;
• Act as the liaison between IT and 3rd party providers;
• Produce reports as and when required.

• Grade 12 or equivalent;
• Diploma in IT;
• 5 years experience in a similar role (Essential);
• Virtualization experience (Essential);
• A+, N+ and / or relevant working experience;
• Microsoft Certified Systems Engineer (MCSE);
• PABX / VOIP Experience (Essential);
• Enterprise Anti-Virus Experience (Advantageous);
• Cloud Computing experience (Essential);
• Routing and/or switching experience (essential);
• Firewall experience (Essential);
• Scripting;
• Required to be available outside regular hours when necessary for handling emergencies, special projects, and any technologyrelated tasks that could disrupt business operations;
• Strong understanding of network infrastructure and network hardware;
• Knowledge of application and network infrastructure protocols;
• Good communication skills (written and verbal);
• Excellent analytical and problem-solving abilities;
• Sound decision making skills;
• Time management skills;
• Attention to detail;
• Copes with pressure;
• Interpersonal skills.

Personal Attributes:

• Professional;
• High integrity;
• Proactive;
• Work independently;
• Flexible, adaptable and dependable.

Application Guideline:

• No email applications will be accepted;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• Preference will be given to members of under-represented designated groups.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

CLOSING DATE: 09 SEPTEMBER 2024

FlySafair