Job Description

Job Summary:

The Senior IT Administrator role is a pivotal engineering position within our ICT Department, focusing on the comprehensive management, implementation, and safeguarding of all technology assets at a group level. This encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role involves providing leadership and support to branch and campus technicians while contributing to technology decisions and budgetary planning as directed by the ICT Manager.

Ethos and Values:

Ensure alignment with CTU's vision and values.

Demonstrate a commitment to continuous improvement and professional learning.

Uphold CTU's commitment to excellence, independence, and opportunity.

Embody the Technology Department's pillars: Honesty, Reliability, Accountability, and Integrity.

Generic Duties and Responsibilities:

Collaborate closely with the ICT Manager and Technology Account Associate to ensure optimal staff and client satisfaction.

Maintain accurate documentation and ticket updates.

Work within set deadlines for class schedules, meetings, and events.

Demonstrate technical expertise across all areas.

Assist in implementing company development plans.

Adhere to company policies, procedures, and ethical standards.

Cultivate and maintain relationships with colleagues and stakeholders.

Represent the company at exhibitions and events if required.

Review own performance and strive for continuous improvement.

Understand and address customers' or colleagues' needs effectively.

Provide support across campuses as needed.

Communicate effectively and energetically with colleagues.

Role Based Duties and Responsibilities:

NETWORK AND CONNECTIVITY

Manage wired and wireless networks, including deployment, monitoring, and troubleshooting.

Oversee edge infrastructure management to optimize and secure link performance.

Implement network security measures and access management protocols.

Manage IP address allocation and network space effectively.

Monitor and report on network performance and security.

CCTV, IoT, and Call System Management

Deploy, maintain, and monitor CCTV and IoT equipment.

Manage call system extensions and cloud SBS appliance for VoIP calling.

Ensure network security and access management for staff and student networks.

Provide regular reporting on network performance and security.

CLOUD AND MANAGED PLATFORMS

Manage productivity suite deployment and security.

Handle license management and partner status renewals.

Provision and secure cloud-based compute platforms.

Provide regular reporting on cloud and managed platform usage and performance.

END USER COMPUTE SUPPORT

Assist in end user compute procurement and management.

Track deployed equipment and assist with repairs and recycling.

Provide escalation support and end-user assistance.

Contribute to end-user awareness training.

LEADERSHIP, UPSKILLING, AND ADMINISTRATIVE

Provide leadership to branch/campus technicians.

Participate in upskilling and training initiatives.

Manage ticket logging and administration.

Drive accurate reporting on deployed technology assets.

Participate in performance appraisals and technology evangelization efforts.

Internal / External Cooperation:

Maintain contact with peers for client satisfaction.

Collaborate effectively with all company employees.

Uphold company values in professional relationships.

Proactively establish and maintain effective relationships with support departments, vendors, and suppliers.

Experience, Qualifications, and Competencies:

3-4 years in a technology support role (Junior - Mid).

1-2 years proven experience in a Senior Role.

Basic project management experience preferred.

Matric or Equivalent.

Vendor/Industry certifications in network, end-user compute, and security spaces.

Demonstrated competencies in various technical and interpersonal skills.

Advanced management of cloud platforms and enterprise networks.

Relationships:

This position reports directly to the ICT Manager and receives primary support from the ICT Manager and Technical Account Associate. Secondary support is provided by branch/campus technicians. Externally, relationships will be established with vendors and suppliers for the benefit of the organization and its subsidiaries.

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