Job Description

Our client in the Insurance industry is currently looking for a Senior IT Engineer in Bryanston, Johannesburg.

Responsibilities:

• Provide 2nd and 3rd line technical support.
• Perform Server Management (Domain, Exchange, AD, File, Print, and Storage)
• Assist with network design and capacity planning, including setting up of vlans and other network configurations.
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Take ownership of the Helpdesk system.
• Assist with strategies for client/server implementations; and the infrastructure required to support those strategies.
• Assist with new server systems, applications, and hardware; Network, server and device capacity and alert monitoring and management.
• Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
• Check help desk database for entries on server and server resource issues; prioritize and respond to help desk tickets as appropriate.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Provide telecommunications support.
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Develop and maintain server and network documentation.
• Provide guidance to junior members of the team.
• Administer equipment, hardware and software upgrades.
• Practice asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Perform server and security audits.
• Perform and maintain system backups and recovery via backup software.
• Monitor and test network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Manage and/or provide guidance to junior members of the team.
• Assist in setting up and maintaining a Change management system.
• Assist in managing and maintaining the Storage environment.

• IT related Degree - i.e: BSc IT, BSc Computer Science, or similar.
• At least 5 years equivalent work experience.
• Knowledge of the following will be beneficial, but is not a requirement: Fortigate Firewalls, HP Procurve Switches, Networking/VLANs, EMC Storage.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment.
• Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
• General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
• Analytical Skills - an ability to quickly analyses the daily production data and assess where the most viable opportunities lie. This would include the monitoring all data associated to their role.
• Motivational Skills - ability to be self-motivated and where required to inspire fellow IT staff.
• Communication Skills - ability to be a great listener and communicator, always ensuring that the user is treated fairly according to PMD's cultural outcomes. A high level or both verbal and written communication skills (English is essential)
• Teamwork - able to work within a team and be jointly accountable in achieving the overall production targets.
• Highly disciplined and Proactive - a self-starter who does not need to be told what to do. This person should always be busy using data to drive meaningful action that results in increased productivity and better overall results.
• Highly Accurate - a high level of accuracy relating to the provision of information as well as the capturing of data.
• Calm under pressure - ability to maintain stable performance under heavy pressure or stress.
• An affinity for problem solving - ability to troubleshoot problems, develop practical solutions and actually implement the solution effectively. Daily handling of client objections through the provision of factual information.

• R35 000 - R45 000 per month dependent on experience and qualification.

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