Job Description

Are you a skilled IT professional looking for a new opportunity in Cape Town? We are looking for a Senior IT Field Services Technician to join our team and play a critical role in providing on-site technical support to our valued clients.Your expertise will be key in diagnosing and resolving complex IT issues, performing maintenance, and ensuring the smooth operation of client IT infrastructure and a minimum 6 - 8 years overall experience in IT MSP Environment is essentialOur client is a leading managed service provider, offering top notch IT and connectivity support to a diverse range of clients. They deliver exceptional services and innovative solutions to their clientsDuties will include but not limited to: -

• Provide on-site technical support for hardware and software issues.
• Install, configure, and troubleshoot IT equipment such as desktops, laptops, printers, and networking devices.
• Perform regular maintenance and updates for optimal client system performance.
• Assist with network setup and management, including switches, routers, and firewalls.
• Collaborate with remote support teams to efficiently resolve escalated issues.
• Maintain accurate documentation of client systems and service activities.
• Deliver exceptional customer service and foster strong client relationships.
• Stay updated on the latest industry trends and technologies.

Qualifications:

• Proven experience as an IT Field Services Technician or similar role.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Proficient in ENGLISH
• Strong knowledge of computer hardware, software, and networking.
• Proficiency in Windows and macOS operating systems.
• Experience with Microsoft Office 365, Active Directory, and other common IT applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Minimum 8 years overall experience in IT MSP Environment
• Advanced experience with Windows 2012 R2 / 2016 / 2019/ 2022
• Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc.
• Intermediate experience with VMware vSphere 6.5 or above
• Intermediate experience with Hyper-V 2012 or above
• Good understanding of IP addressing and subnetting
• Familiarity with cybersecurity best practices and tools.
• MCSA MCSE
• Exchange/O365
• Veeam
• Microsoft Azure

If you are passionate about IT, customer service-oriented, and eager to contribute to our reputation for excellence, this role might be the perfect fit for you.

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