Senior It Field Service Technician

Cape Town, Western Cape, South Africa

Job Description


Are you a skilled IT professional looking for a new opportunity in Cape Town? We are looking for a Senior IT Field Services Technician to join our team and play a critical role in providing on-site technical support to our valued clients.Your expertise will be key in diagnosing and resolving complex IT issues, performing maintenance, and ensuring the smooth operation of client IT infrastructure and a minimum 6 - 8 years overall experience in IT MSP Environment is essentialOur client is a leading managed service provider, offering top notch IT and connectivity support to a diverse range of clients. They deliver exceptional services and innovative solutions to their clientsDuties will include but not limited to: -

  • Provide on-site technical support for hardware and software issues.
  • Install, configure, and troubleshoot IT equipment such as desktops, laptops, printers, and networking devices.
  • Perform regular maintenance and updates for optimal client system performance.
  • Assist with network setup and management, including switches, routers, and firewalls.
  • Collaborate with remote support teams to efficiently resolve escalated issues.
  • Maintain accurate documentation of client systems and service activities.
  • Deliver exceptional customer service and foster strong client relationships.
  • Stay updated on the latest industry trends and technologies.
Qualifications:
  • Proven experience as an IT Field Services Technician or similar role.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  • Proficient in ENGLISH
  • Strong knowledge of computer hardware, software, and networking.
  • Proficiency in Windows and macOS operating systems.
  • Experience with Microsoft Office 365, Active Directory, and other common IT applications.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Minimum 8 years overall experience in IT MSP Environment
  • Advanced experience with Windows 2012 R2 / 2016 / 2019/ 2022
  • Intermediate to advanced experience with Active Directory, DNS, DHCP, IIS, PKI etc.
  • Intermediate experience with VMware vSphere 6.5 or above
  • Intermediate experience with Hyper-V 2012 or above
  • Good understanding of IP addressing and subnetting
  • Familiarity with cybersecurity best practices and tools.
  • MCSA MCSE
  • Exchange/O365
  • Veeam
  • Microsoft Azure
If you are passionate about IT, customer service-oriented, and eager to contribute to our reputation for excellence, this role might be the perfect fit for you.

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Job Detail

  • Job Id
    JD1338799
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned