Job Description

DescriptionThe Senior IT Infrastructure Engineer is responsible to manage the design, operation, implementation and maintenance of IT infrastructure services including, but not limited to, networks and telecommunications, systems and data centres with the aim to deliver the required levels of services and a stable and secure IT infrastructure in alignment with the firms needs. This individual will plan, coordinate, direct, and design IT-related activities, as well as provide administrative direction and support for daily operational activities of the IT Department. The Senior IT Infrastructure Engineer will work closely with the broader infrastructure team to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the firm. This person will ensure the efficient operation of the firms network, servers, databases, equipment, and technical support functions. This includes managing various outsourced service providers responsible for managing and maintaining specialized areas of the IT environment and ensuring the various contractual commitments and SLAs are met.Duties and Responsibilities

• Collaborate with stakeholders to understand business needs and requirements, and align IT infrastructure.
• Plan and establish priorities for maintenance, design, development and analysis of the firms infrastructure components including, but not limited to, LANs, WANs, internet, wireless, systems and database.
• Assist with the planning, designing and execution of infrastructure testing efforts.
• Provide level 2 and level 3 support to end-users and resolving incidents related to IT infrastructure services.
• Maintain infrastructure logging components in support of the SIEM monitoring of infrastructure incidents and resolutions.
• Maintain appropriate security levels on infrastructure in alignment with IT security policies, procedures and processes.
• Manage the performance monitoring and capacity planning on the installed infrastructure components and provide regular performance and capacity status reports.
• Manage the organisation and storage of data, security and confidentiality of data, and evaluate data systems' performance for improvement.
• Assist in the design, planning and implementation of an enterprise-wide disaster recovery plan to ensure uninterrupted business operations and avoid loss of sensitive data.
• Assist with devising, scheduling and implementing disaster recovery tests and lead the analysis of results and identification of areas for improvement.
• Monitor adherence to SLAs with internal stakeholders and vendors.
• Coach and mentor subordinates on a regular basis.
• Work with stakeholders to define business and system requirements for new technology implementation.
• Manage, maintain and monitor all on premise and cloud infrastructure.
• Manage outsource service providers against contractual and SLA agreements.
• Analyse existing operations and make recommendations for the improvement and growth of the network and security infrastructure, technical support, Service Desk, and IT systems.
• Practice asset management for IT hardware, software, and equipment.
• Participate in the development of IT strategies in collaboration with the CIO.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Maintain the firms security architecture design.
• Create and maintain the firms security documents.
• Ensure the confidentiality, integrity and availability of data residing on or transmitted to/from/through workstations, servers, and other systems and in databases and other data repositories.
• Ensure the enforcement of the firms security policies.
• Supervise the design and execution of vulnerability assessments, penetration tests and security audits.

RequirementsSkills and knowledge

• 5 years experience in a senior role delivering infrastructure services.
• 3 years experience managing and delivering information security systems and processes.
• Broad technical knowledge of current trends in network, security and cloud infrastructure.
• Strong technical knowledge of current network hardware, protocols, and standards.
• Extensive application support experience.
• Proven experience in IT infrastructure planning and development.
• Strong understanding of project management principles.
• Experience in developing Business Continuity and Disaster Recovery plans.
• Hands-on experience in troubleshooting technical problems.
• Proven analytical and problem-solving abilities.
• Ability to conduct research into IT security issues and products as required.

Personal Attributes

• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
• Persuasive, encouraging, and motivating.
• Ability to elicit cooperation from a wide variety of sources.
• Ability to work well with peers.
• Ability to bring projects to successful completion in time and on budget.

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.
• Customer service skills an asset
• Ability to effectively prioritise and execute tasks in a high-pressure environment is crucial.

Qualification/s

• Bachelors degree in computer science or related field.
• Up to date industry recognized certifications in any one or more of the following disciplines:

• Microsoft
• Networking
• Information Security
• Cloud (AWS, Azure, Google)
• Governance, Risk and Compliance
• Storage

Work LevelMiddle ManagementTypePermanentSalaryMarket RelatedEE PositionYesLocationPretoria

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