Job Description

Job Purpose:
The purpose of the role will be to provide server, systems, and end-user support on behalf of the company department, serving the company and all its subsidiaries.Qualifications:

• A+ and N+ Certified
• ITIL v3 Foundation and/or ITIL 4 Foundation Certified
• Microsoft SQL Certified xe2x80x93 Preferred
• Microsoft Office 365 Certified

Experience Required:
At least five yearsxe2x80x99 experience dealing with the following:The IT Systems & Support Engineer will be:

• Accountable for all support requirements as well as ad-hoc requirements and changes in support of IT projects.
• Accountable for management and maintenance of all IT systems and servers.
• Include all elements of proactive maintenance, incidents and change requests across IT platforms in the company.
• Responsibilities will include design, support, and maintenance pertinent to all Systems and Services within the Information Technology departmentxe2x80x99s remit
• Operating Systems: Windows 10, Windows Server 2008 R2, Server 2012 R2, Server 2016 and Server 2019
• Solid knowledge and experience of SQL Server
• Solid knowledge and experience with Microsoft Active Directory
• Internet Information Services (IIS)
• Microsoft Exchange 2013 design, support, and maintenance
• Microsoft Office 365 and Microsoft 365 Administration inclusive of SharePoint, Online Exchange, Security and Compliance, Teams, and Office applications.
• Storage Area Networks: SAN
• Hardware troubleshooting / repair and knowledge of Dell, Acer, Asus, Lenovo, etc
• Virtual Disk creation and Presentation
• Adding Hosts
• Configuring of Zoning and Mappings
• Experience with using server management tools on Dell, Acer, Asus, Lenovo, etc.

Technical and Behavioral competencies required:

• Analytical skills
• Excellent communication skills across all levels
• Results driven/orientated
• Excellent planning and organizational skills
• Ability to work effectively with others, share and impart knowledge
• Ability to meet deadlines
• Ability to work under pressure

Specific Job Requirements:

• This job requires some degree of traveling between the company branches, subsidiaries, garages and may involve working on weekends where business needs require.

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