Job Description

Duties and responsibilitiesEnsure technology is accessible and equipped with current hardware and software

• Troubleshoot and install hardware, software and network operating system
• Troubleshoot and install mobile phones and tablets
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources and ensure that installation checklist is current

Monitor and maintain technology to ensure maximum access * Make recommendations about purchase of technology resources

• Research current and potential resources and services
• Provide network access to all staff
• Install and maintain workstations
• Provide network accounts and passwords as required
• Monitor security of desktop technology
• Advise staff of security breach and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Setup and support of client meeting rooms

Skills and knowledgeTheincumbent must have proficient knowledge in the following areas:

• Computer hardware and software systems and programs
• Computer networks, network administration and network installation
• Troubleshooting
• Computer viruses and security
• E-mail and internet program
• Office 365 installation, troubleshooting and suppor
• An efficient communicator written and verbal
• Ability to analyse and solve problems and make decisions
• Work effectively in a team
• Excellent time management skills
• Knowledge of Apple and Android operating systems
• Helpdesk systems - Incident and Problem management process

Qualification/s

• COMPTIA / A+ / N+
• MCSE / MCSA / MCP or other MS course
• ITIL v3 or v4 Foundation
• IT Diploma or degree
• 3-5 years experience in a Senior IT role

Adams & Adams