Senior Manager: Financial Education

Johannesburg, Gauteng, South Africa

Job Description


Requisition Number and Talent Acquisition ContactREQ: 134460Location: Sandton, JohannesburgClosing Date: 01 July 2024Talent Acquisition: Saranya GovenderJob FamilySales And ServicesCareer StreamRelationship ManagementLeadership PipelineManage Self: ProfessionalJob PurposeTo ensure profitable relationships between internal stakeholders by managing legal and recovery portfolios through relationship building in order to achieve Nedbanks' strategic objectives.Job Responsibilities

  • Build and maintain relationships with clients by demonstrating understanding of client needs; communication;acting on feedback. and delivering on client expectations.
  • Retainand grow mutual business with existing/new clients through regular engagement/interactions.
  • Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
  • Optimise outputs by evaluatingresource utilisation and analysing channel effectiveness.
  • Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
  • Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
  • Inform internal stakeholders of industry changes and legislation through information sharing.
  • Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships.
  • Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
  • Advise internal stakeholdersthrough reporting and engaging on improved recovery practices and processes.
  • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
  • Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
  • Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
Preferred QualificationBcomm or relevant Law Degree.Minimum Experience Level8-10 years in Collections and Recoveries of which 5 years should be in a management role and 3 of those 5 years in a senior management role.Technical / Professional Knowledge
  • Business principles
  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Cluster Specific Operational Knowledge
  • Business Acumen
Behavioural Competencies
  • Adaptability
  • Earning Trust
  • Communication
  • Customer Focus
  • Building partnerships
  • Managing Work
Please contact the Nedbank Recruiting Team at +27 860 555 566If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank

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Job Detail

  • Job Id
    JD1327494
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned