Job Description

Who are we?Equinix is the worlds digital infrastructure companyxc2xae, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Senior Manager, IBX OperationsJob SummaryIn this role, you will take ownership of customer-impacting responsibilities, managing the day-to-day operations, maintenance, and performance of data centers in the South Africa region, which is part of the GEM South portfolio. You will be accountable for daily execution, capacity management, consistent response structures, and streamlined support to enhance operational efficiency. The Data Center Manager will report directly to you, overseeing a team of engineers and customer operations, with your support.ResponsibilitiesData Center OperationsDrive strategic planning and priorities for data center customer and facilities management operationsEstablish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experienceEstablish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordinationEstablish and track safety measures to ensure safety of frontline resourcesEnsure consistent customer, vendor and staff experience and on-the-ground response across all data centersContribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectivenessContribute to and/or support other departments to achieve endorsed business objectivesCoordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectivenessEnsure consistent and accurate Capacity Management of power and coolingEstablish and manage effective Customer Project Management/Implementation, pre and post Sales contractsEnsure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditationsKeep staffing levels on target in terms of number of staff as well as required skill levelsDefine, implement, and run annual financial outlooks (OPEX/CAPEX)Ascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customersOwn implement and drive efficiency across all sitesBe on call for critical situations/problems within the data centersFocus on global consistency to ensure Equinix objectives are met and customer experience maximisedLeadershipShape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership teamManage and motivate the team to achieve optimum uptime of data centers and maximum customer satisfaction with regards to day-to-day operationsFocus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectivesEmpower frontline resources to meet customer needs through incentives and processContribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectivenessWork within a regional structure (GEM-South) and contribute at a regional and global level for new initiatives/continuous improvementQualificationsDemonstrated record of data center operations management and maintenance or similar leadership and cross functional management experienceExperience optimizing a growing and evolving business - leading a small organization through a period of rapid growth, merger integration, or business transitionExperienced in leading and operating in a matrix environmentSkills and AttributesFocus on execution and results - establishing ambitious standards for performance, setting goals, developing plans, following through, and holding people accountable for resultsAbility to provide thought leadership, think strategically and effectively communicate vision and influenceDemonstrate and instil the Equinix culture and valuesAdept at balancing intense short-term pressures with overall long-term goalsFinancial acumen and ability to connect operational objectives to financial resultsPositive can-do attitude to workNot easily satisfied, strives for perfectionFlexible and Agile - ability to adapt quickly and lead team through changeLanguages: English is mandatoryEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix