Job Description

Job ClassificationREQ 134555 Thembi MtshaliLocation: JohannesburgClosing date : 10 July 2024Job FamilyRisk, Audit and ComplianceCareer StreamForensicsLeadership PipelineManage Managers (MM)FAIS AffectedJob PurposeLead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our customers first while being aware of the risks surrounding current and emerging financial services products. This includes leading and managing a multi-skilled team within a Centre of Excellence to ensure best in class processes in preventing, detecting and investigating fraud across the Bank.Job Responsibilities

• Manage teams that investigate financial crimes and continually enhance the methodologies to improve efficiencies and client experience.
• Work with law enforcement agencies and other financial institutions to investigate these types of crimes and help bring criminals to justice.
• Using lessons learnt from previous investigations, develop new methods of detecting and preventing future crimes.
• Collaborate with various departmental heads and relevant stakeholders to develop enhanced investigation processes and policies.
• Manage investigations in Nedbank Africa Regions (NAR) and all regions in South Africa
• Resolve cases that are escalated to Group Exco level through various forums.
• Liaise with Customer Relations teams for the proactive resolution of issues raised with the Banking Ombudsman
• Accountable for the technical accuracy, quality and timeliness of reports issued to stakeholders.
• Keep up with the latest trends in cybercrime and methods that criminals are using to steal money and information to continually enhance investigation methodology.
• Prepare reports, document, and present findings to management for further investigation.

Business Processes

• Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards.
• Provide advice, governance and oversight on fraud risk management policies and standards.
• Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group.
• Manage the COE budget and ensure delivery of annual business plans per timelines.
• Keep abreast of trends, legislation, legal developments, and best practices within the industry to optimise performance.

Job Responsibilities ContinuePeople and Talent

• Lead, manage and coach direct reports.
• Manage the team's performance to meet stakeholder expectations.
• Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations.
• Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy.

Stakeholder Management

• Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group.
• Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships.
• Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.

Essential Qualifications - NQF Level

• Professional Qualifications/Honours Degree

Preferred Qualification

• Field of Study: Finance and Law

Preferred Certifications

• CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred

Minimum Experience Level

• 11 years +
• Management experience as part of the above years: 10 years +

Technical / Professional Knowledge

• Financial crime; preventing, detecting, investigating
• Data and analytics
• Business operations and systems
• Case management systems
• Fraud Risk Management Process And Frameworks
• Fraud investigation methodology
• Financial management

Behavioural Competencies

• Devise Strategy
• Driving Execution
• Leading Teams
• Optimizing Diversity
• Building Partnerships
• Strategic Influence
• Emotional Intelligence Essentials

DisclaimerPreference Recruiting Team at +27 860 555 566will be given to candidates from the underrepresented groupsPlease contact the Nedbank.Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank