Senior Manager Investigations

Johannesburg, Gauteng, South Africa

Job Description


Job ClassificationREQ 134555 Thembi MtshaliLocation: JohannesburgClosing date : 10 July 2024Job FamilyRisk, Audit and ComplianceCareer StreamForensicsLeadership PipelineManage Managers (MM)FAIS AffectedJob PurposeLead fraud investigations for Nedbank, create a comprehensive operational strategy and investigative processes that put our customers first while being aware of the risks surrounding current and emerging financial services products. This includes leading and managing a multi-skilled team within a Centre of Excellence to ensure best in class processes in preventing, detecting and investigating fraud across the Bank.Job Responsibilities

  • Manage teams that investigate financial crimes and continually enhance the methodologies to improve efficiencies and client experience.
  • Work with law enforcement agencies and other financial institutions to investigate these types of crimes and help bring criminals to justice.
  • Using lessons learnt from previous investigations, develop new methods of detecting and preventing future crimes.
  • Collaborate with various departmental heads and relevant stakeholders to develop enhanced investigation processes and policies.
  • Manage investigations in Nedbank Africa Regions (NAR) and all regions in South Africa
  • Resolve cases that are escalated to Group Exco level through various forums.
  • Liaise with Customer Relations teams for the proactive resolution of issues raised with the Banking Ombudsman
  • Accountable for the technical accuracy, quality and timeliness of reports issued to stakeholders.
  • Keep up with the latest trends in cybercrime and methods that criminals are using to steal money and information to continually enhance investigation methodology.
  • Prepare reports, document, and present findings to management for further investigation.
Business Processes
  • Provide strategic direction on best practice solutions and lead the team to align with Group strategies and standards.
  • Provide advice, governance and oversight on fraud risk management policies and standards.
  • Establish innovative solutions and continuous improvements to ensure competitive advantage for the Group.
  • Manage the COE budget and ensure delivery of annual business plans per timelines.
  • Keep abreast of trends, legislation, legal developments, and best practices within the industry to optimise performance.
Job Responsibilities ContinuePeople and Talent
  • Lead, manage and coach direct reports.
  • Manage the team's performance to meet stakeholder expectations.
  • Develop the team to handle all types of investigations, including proactive, complex, intelligence-driven investigations.
  • Promote and embed an inclusive, high performing and healthy culture to attract and retain high performing talent in line with the division's transformation strategy.
Stakeholder Management
  • Partner with internal and external stakeholders for effective consolidation and delivery of all business requirements to ensure value-added results for the Group.
  • Manage expectations of key internal and external stakeholders and build long-term relationships to ensure strategic partnerships.
  • Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
Essential Qualifications - NQF Level
  • Professional Qualifications/Honour's Degree
Preferred Qualification
  • Field of Study: Finance and Law
Preferred Certifications
  • CA(SA), or Admitted Attorney or Advocate required, ICFP or CFE preferred
Minimum Experience Level
  • 11 years +
  • Management experience as part of the above years: 10 years +
Technical / Professional Knowledge
  • Financial crime; preventing, detecting, investigating
  • Data and analytics
  • Business operations and systems
  • Case management systems
  • Fraud Risk Management Process And Frameworks
  • Fraud investigation methodology
  • Financial management
Behavioural Competencies
  • Devise Strategy
  • Driving Execution
  • Leading Teams
  • Optimizing Diversity
  • Building Partnerships
  • Strategic Influence
  • Emotional Intelligence Essentials
DisclaimerPreference Recruiting Team at +27 860 555 566will be given to candidates from the underrepresented groupsPlease contact the Nedbank.Please contact the Nedbank Recruiting Team at +27 860 555 566If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.

Nedbank

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Job Detail

  • Job Id
    JD1331531
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned