Job Description

Duties:

• Perform Backup of data/information on servers (daily, weekly and monthly).
• Perform Backup of Emails.
• Perform online backup (according to public sector regulations).
• Perform test restore.
• Availability and restore of data when needed.
• Manage backup schedules and policies.
• Train identified staff in managing backup devices.
• Analyse reported incidents for the purpose of prioritisation and trends.
• Attend to reported incident resolution and advise client.
• Update and roll out of security patches.
• Preventative maintenance.
• Monthly report on incidents (this includes status of backup performed, restore done).

Documentation:

• Assist to develop and implement IT Standard Operating Procedure (SOP)
• Assist in the development of ICT policies.
• Monthly Reports (Status of calls).
• Keep a log of everything you have fixed or performed maintenance on.
• Uptime/ Downtime reports.
• Audit network for unauthorised changes.
• Quarterly reviewing of SOP and ICT Policies.
• Disaster Recovery Plan to be reviewed and updated to reflect changes in the environment.
• Develop ICT masterplan and strategy.

Consulting and Planning

• Consult with divisions on ways to use ICT in teaching, research, administration and communications.
• Identify new technologies to allow staff to be more productive/effective, creative and innovative.
• Provide project management in the introduction of new systems and applications xe2x80x93 conduct internal workshop.
• Evaluation hardware and software products and make purchasing recommendations.
• Stay abreast of current and emerging standard products.
• Advise on capacity planning and performance monitoring.

Knowledge Management

• Develop and implement and a knowledge management systems strategy to systematically gather, re-package, store and disseminate knowledge in a manner that eliminates duplication of efforts, re-invention of the wheel and to enhance efficiency and effectiveness within the organisation.
• Design systems, policies and processes for effective implementation of the knowledge management function.
• Promote the use of collaborative tools: managing and sharing information through the company`s operational business processes and systems by, among others, strengthening links between knowledge sharing programs to internal and external audiences, including organizing knowledge sharing events (such as knowledge fairs, site visits, interviews).
• Researches and introduces benchmarking in library activities, intranet and data management.
• Maintains consultative and advisory relations with all divisions on issues related to knowledge management and sharing.

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