Job Description

ROLE PURPOSEThe client team is responsible for the overall management of all Engineering Services, Facilities Management, Occupational Health and Safety Management, Real Estate Management, and the execution of all Capital projects within The Client Group to enable strategic delivery of the functions and fulfilling of business responsibilities.These responsibilities include:

• Drive the Strategy for the client and its sub-functions
• Support the Heads of the client sub-functions in all Engineering Services, Facilities Management, Occupational Health and Safety Management, Real Estate Management, and Capital Projects matters
• Drive the Colleague Agenda
• Operational support to Functions and sub-functions
• Co-ordinate the above deliverables through a well-orchestrated the client community within the functions

The role of the Senior Manager Risk is therefore to

• Provide independent and objective end-to-end operational risk advice and support to drive the Risk practices for the client function in line with the Enterprise Risk Management Framework and Operational and Resilience Risk Management Framework.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal The Client Policies and Policy Standards.

MAIN OUTPUTS

• Accountability: Operational Risk Management Oversight

• Ensure optimal positioning of the Enterprise Risk Management Framework (ERMF) and ORRMF within THE CLIENT by creating awareness and understanding of operational risk among senior management;
• Ensure effective implementation, representation and adoption of the ERMF, by all the client functions;
• Monitor functional performance against risk appetite;
• Check and challenge the end-to-end Operational Risk profile of the function, including emerging risks, to ensure no surprises. Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / new product approval
• Identify all Group related policies and standards and ensure that the processes align to minimum control guidance as set out in policies and standards;
• Oversee and facilitate the design of appropriate processes and procedures needed to implement the ERMF in THE CLIENT including ensuring sub- functions implement appropriate, standardised and adequate risk and compliance processes and monitoring capability;
• Develop, draft and communicate relevant guidance documents to ensure compliance with ORRMF policies and standards;
• Be the Go To person and provide guidance to THE CLIENT Functional Heads and managers on the interpretation of the ERMF and related policies and standards
• Monitor and challenge the effectiveness and adherence to the ERMF and ORRMF;
• Assess the level of compliance and risk in THE CLIENT and report this to senior management;
• Assess the compliance to policies and standards and apply for dispensation and/ or waiver to the relevant RTO where material gaps in policies/standards or sections of policies/standards are identified, or considered irrelevant post the risk appetite setting for the client function;
• Assist in the design and implementation of the minimum Operational Risk Key Indicators (KI) for THE CLIENT as required by the RTO including assessing the relevance and performance against thresholds;
• Seek opportunities for continuous improvement in processes for efficiency and effectiveness in execution of risk management activities;
• Monitor overdue Internal Audit findings that pertain to the client and ensure these are addressed timeously through engagement with responsible persons;
• Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system;
• Provide relevant coaching and guidance to the sub-functions on the implementation and maintenance of the Operational Risk framework components (including RCSAs, KRIs, Events, Strategic Risk Assessments, and Key Risk Scenarios, etc.) in consultation with 2LOD;
• Remain abreast of the ORRMF, policies, standards, procedures, and relevant legislation/regulations
• Accountability: Business Continuity Management (BCM)

• Accountability and management of BCM for the client ;
• Review of the client BCM plans and oversight of the sub-functional plans, on relevant reporting tools and formats, to ensure compliance with BCM Policies and Standards;
• Exercise preparedness, recovery capability and competence by BCM test requirements as per the BCM policy;
• Where relevant follow up with management to ensure timely remediation of control and process failures;
• Ensure appointment of relevant functional representatives per BCM requirements;
• Ensure relevant training and guidance documents are available, attended and completed by functional representatives per BCM requirements;
• Report to the client management on BCM readiness;
• Attend all BCM related forums and ensure full alignment of the client BCM plans;
• Act as the central point of contact between the client and the BCM office;
• Act as central point of contact in the event of BCM invocation.
• Accountability: Data and Records Management and Data Privacy:

• Accountability and management of Data and Records Management and Data Privacy for the client as per Group Policies and Standards.
• Maintenance of relevant templates on relevant reporting tools and formats, to ensure compliance with DRM and Data DP Policies and Standards.
• Where relevant follow up with management to ensure timely resolution of areas of non-compliance.
• Assist with the remediation of control and process failures.
• Reporting to the client management on DRM and DP compliance.
• Attend all DRM and Data Privacy-related forums and ensure full alignment of DRM and DP processes as required.
• Provide feedback to the client management on DRM and DP-related matters.
• Act as the central point of contact between the client and the Data Privacy Office.
• Accountability: Risk Reporting

• Design and implement regular risk reporting processes which can be used for complete reporting requirements to THE CLIENT management, governance forums, and committees;
• Responsible for collating all relevant information to ensure accurate, timely, complete reporting of Operational risks for the client ;
• Report to senior management on the aggregate of the client risk profile.
• Validate data and information in relevant reports provided by 1LOD teams in the client Function, as appropriate
• Provide independent challenge on, and insight, interpretation, and analytics from relevant reports to senior management.
• Prepare appropriate current and forecast Operational Risk profile reporting for the for the function, as agreed.
• Accountability: Leadership and Stakeholder Management

• Provide strong leadership, direction and display role model behaviours, inspiring others to work together to achieve the strategic vision.
• Establish and maintain effective working relationships with all key stakeholders such as:
• Group Risk, Risk Type Owners and Chief Risk Officers;
• The client management.
• Functional heads.
• Internal Audit and Compliance.
• Lead the organisation to improve risk management through digitization, automation, standardisation and simplification.
• Drive and participate in forums that positively contribute to functional knowledge improvement
• Understand stakeholders' expectations and ensure that stakeholders' expectations are met and exceeded in certain instances.
• Foster a strategic relationship with Management Assurance, Group Compliance, Operational Risk and The Client Internal Audit to ensure alignment in terms of current risks and the impact thereof on the risk profile of the function;
• Ensure integration of the ERMF into related activities with an objective to ensure a strong control environment and continuous improvement within Functions;
• Interact with Functional Risk representatives to facilitate Risk assessments as well as providing guidance to mitigate risks outside the set risk appetite.
• Ensure Risk representatives are fully aware of their responsibilities and that they execute accordingly;
• Establish and maintain relevant governance forums to proactively manage risk management within the client .

QUALIFICATIONS AND SKILLSThe Applicant must meet the following requirements:

• B degree or equivalent specializing in Audit / Business Management/ Risk Management or equivalent NQF level 6 qualification or higher.
• Honours Degree in Audit or Business Management or equivalent NQF level 7 qualification (preferred)
• Eight (8) years experience in risk management and/or relevant business sector.
• Sound operational risk and compliance knowledge.
• Knowledge of the main operational processes procedures and control frameworks within the The Clientbusinesses.
• Understanding of emerging technologies and the risk implications.
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the internet.
• Awareness of cultural differences and varying legal/regulatory environments.
• Experience in implementing risk or compliance frameworks end to end.
• Audit experience advantageous
• Exposure to Operational Risk Governance and Operational Risk and Control Committees
• Experience with Risk Framework elements especially Operational Risk management
• Experience in dealing with multiple and diverse stakeholders
• No criminal record
• Certificate in Executive Administration
• Grade 12
• Code B Drivers License
• Eight (8) years experience in risk management and/or relevant business sector.
• Sound operational risk and compliance knowledge.
• Knowledge of the main operational process procedures and control frameworks within the The Clientbusinesses.
• Understanding of emerging technologies and the risk implications.
• Awareness of cultural differences and varying legal/regulatory environments.
• Experience in implementing risk or compliance frameworks end to end.
• Audit experience advantageous
• Exposure to Operational Risk Governance and Operational Risk and Control Committees
• Experience with Risk Framework elements especially Operational Risk management
• Experience in dealing with multiple and diverse stakeholders
• No criminal record
• Knowledge of Risk Management, which includes risk identification, control design, monitoring, and reporting
• Knowledge of Banking Legislation
• Knowledge of the risk environment and Operational Risk management
• Knowledge of risk regulation and industry standards
• Strong operational risk and general compliance knowledge
• Knowledge of compliance and regulatory policies and best practice
• Ability to operate independently of detailed line supervision
• Report writing skills
• Problem-solving
• Analytical skills
• IMS (Integrated Management System)
• Facilities management, Advantageous
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the Internet.

FUNDAMENTAL COMPETENCIES

• Personal accountability
• Critical thinking
• Independent thinker
• Conflict management
• Agile
• Influence
• Big picture thinking
• Driven
• Team Player
• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence
• Etiquette / Courtesy in Business
• Planning & execution skills
• Problem Analysis
• Demonstrate independence

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