Job Description

:Join the Team Making Possibilities HappenIf you have ever used an ATM, paid a bill through your phone, sent money to a friend, or shopped online, chances are your transaction was safeguarded and processed using our software.Now it is your turn to serve the payment needs of organizations and people over the world in the role of Senior Manager Services.Job Summary:Responsible for the implementation of ACI products & solutions as contracted by assigned customers. Lead a solution delivery team comprised of a cross functional resource (i.e. project managers, solution architects, technical consultants, custom and quality engineering) through the complete implementation lifecycle, from pre-sales through transition to production support. Performance is measured by the delivery of customer solutions on schedule, within budget, with expected quality and customer satisfaction. In addition, the Senior Manager Services will grow and develop the team by leveraging ACI training initiatives; will provide governance and oversight and achieve regional and global financial target; understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.Job Responsibilities include:

• Responsible for the end-to-end customer implementation lifecycle; all engagements must adhere to ACI implementation standards and performance measurements. Implement intelligent and efficient use of ACI methodologies and project management best practices to achieve consistent repeatable quality service delivery.
• Governance & Oversight - Establish and maintain a governance model to ensure effective oversight of the end-to-end delivery of your implementation programs or projects, ensuring adherence to timelines, budgets, and quality standards.
• Client Relationship Management - Act as the primary point of contact for client executives, fostering strong relationships and understanding their business needs to ensure program or project success.
• Escalation Management - Address and resolve client escalations promptly, ensuring clear communication and effective solutions within ACI and with the client to maintain satisfaction and keep the program or project on track.
• Cross-Functional Team Leadership - Lead cross-functional ACI teams, providing direction and support to program or project managers, technical staff, and other stakeholders involved in program or project delivery.
• Process Improvement and Best Practices - Identify areas for process improvement and implement best practices to enhance delivery and client satisfaction.
• Resource Allocation and Skills Management - Optimize resource allocation and skills management across programs and projects to ensure efficiency and effectiveness in delivery.
• Financial Performance Management - Manage financial performance across the portfolio by monitoring budgets, forecasting, and driving profitability, ensuring programs and projects align with organizational financial goals.
• Portfolio Reporting - Prepare and present regular project and program status reports to ACI stakeholders, highlighting progress, challenges, and solutions.
• Pre-Sales Collaboration - Collaborate closely with internal stakeholders, particularly the Client Services Director, during the pre-sales process. Provide accurate and timely inputs-such as project estimates and delivery timelines-to support the acquisition of new Client Delivery engagements, ensuring alignment with client and ACI needs.
• Team Management & Development - Build a high-performing team through effective line management of staff within ACI's Client Delivery organization. Set clear objectives, conduct performance evaluations, and provide regular feedback to foster a performance culture that promotes accountability and continuous improvement. Implement skills profiling to identify development needs and facilitate targeted training programs, equipping the team to excel.

Knowledge, Skills and Experience required for the job:

• Bachelor's degree or equivalent experience.
• 8 years managing an implementation team delivering complex custom software solutions into the financial technology industry.
• Management experience required including matrix management.
• Proven experience in customer engagement and management.
• Excellent communication skills.
• Payments industry knowledge preferred.

Preferred Knowledge, Skills and Experience needed for the job:

• Any established relationships with ACI's customers

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)
• Some customer travel expected

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site atRequisition ID 15741ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.#LI-GI1

ACI Worldwide