Job Description

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Network Engineer - Deputy Manager : Enterprise ITThe purpose of the Deputy Managers role is to reactively and proactively support and maintain the IT Network Infrastructure through effective incident management, proactive monitoring/alerting, capacity management, preventative maintenance and daily service tasks inclusive of management of reporting staff members.These tasks include but are not limited to:Maintaining and supporting the WNS business Network Infrastructure, which includes Cisco switch infrastructure and Fortinet firewall infrastructure.The suitable candidate should have extensive configuration and support experience in Cisco stack switching, routing (dynamic & static), vlan configuration, Network security, VPN configuration, IP Subnetting, Network monitoring and alerting, Cisco Wi-Fi and Service Provider/Vendor management, capacity monitoring/management, license and contract renewal management, device upgrades, configuration backup management etc.In-depth knowledge of WAN technologies for example MPLS and SDWAN.Working with Auditors and understanding principles of network hardening including Radius, Access lists, Port Security etc.Extensive Fortinet Firewall experience is required.Responsible for providing network support services to all departments and desktop users related to the operation of Network servicesRespond, diagnose and repair system faults within agreed SLA, ensure tasks are completed to a high standard and within agreed timescales.Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.Maintain and manage service providers and ensure all tickets is resolved within SLA. Keep all network documentation and network drawings up to date and work closely with Global NMC team, making sure network is proactively monitored and all potential risk is identified and rectified in timely fashion.Ensure tasks are completed to a high standard and to agreed timescales.Experience in managing staff.QualificationsQualifications: A Matric/Grade 12 Certificate or equivalentTertiary IT qualification (Required)CCNA, CCNP, CCIE or at least 5 years Cisco / Fortigate / Networking experience.ITIL Certified-advantageousAdditional InformationWilling to work shifts on a 24/7/365 rotation or as per business/project requirement.

WNS Global Services