Senior Operations Analyst

Pretoria, Gauteng, South Africa

Job Description


Our client requires the services of a passionate and qualified individual to expand its dynamic team for the enhancement of services to the clients.Job Purpose:

  • To provide first-line support to clients on banking products and assist in processing electronic files for clients.
Role Responsibilities:
  • Take accountability for client Bank files. Ensure that files are processed, and feedback is supplied to clients per update file.
  • Confirm file layouts from clients and submissions to the Bank before the relevant cut-off times.
  • Identify, communicate, and follow up with the Bank or technical team.
  • Ensure that the feedback files are created per client request.
  • Maintain effective system information and ensure the updates occur timeously.
  • Attend to client queries.
  • Ensure client processes documentation is up-to-date.
  • Check client and Bank Limits.
Preferred Requirements:
  • Certificate or Diploma in an administrative field
  • A minimum of 5 years experience in a similar role
  • 4+years of MS Office, especially Word and Excel
  • Sound knowledge of the Bank and Insurance industry
  • SQL skills
  • Previous experience in the payments industry will be an advantage
Personality Attributes:
  • Exceptional written and verbal communication skills
  • Able to keep the information confidential
  • Should exhibit excellent time management and organizational skills to complete the assigned work effectively
  • Honest and trustworthy
  • Ability to work in a team and as an individual
  • Ability to work under pressure and adhere to deadlines
  • Attention to detail
  • Analytical skills
  • Problem-solving skills
  • Thinking outside of the box
  • Self-starter

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Job Detail

  • Job Id
    JD1357486
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pretoria, Gauteng, South Africa
  • Education
    Not mentioned