Job Description

Job Title: Senior Operations Manager II(Kolomela)Company: Komatsu South AfricaLocation: Kolomela AdminReference Number: 7260Grade: Salaried E1IntroductionKomatsu has a leadership opportunity available for a Senior Operations Manager at our Kolomela Branch. The successful candidate will have a B.Tech/Management Diploma, 10 to 15 years' experience within the construction/mining industry and at least 5 years management experience. Knowledge of and experience leading technical teams in the Heavy Earthmoving Equipment industry is a requirement, preferably in mining. Proven business and financial acumen required.Minimum requirements:Experience:

• 10 years or more experience in the mining industry servicing tier 1 mining customers and managing an operational function with technical service support.
• At least 5 years operational management experience
• Intermediate level Komatsu product knowledge or good knowledge of heavy earth moving equipment used in the mining industry is essential.

Qualifications:

• B. Tech/B.Eng Degree in Mining/Mechanical/Electrical Engineering and a Management Diploma/certification or similar (NQF 7)
• GCC certification is an advantage

Skills and knowledge:

• Leadership and Management skills
• Experience in operations and process improvement
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Knowledge of earthmoving equipment in the mining industry
• High proficiency in MS Office (Excel/Word/PowerPoint/Visio) & SAP reporting

Leadership functions:1.Strategic Planning2.Human Capital Management3.Financial Management4.Contracts/Supplier Management5.Corporate Governance6.Liaison- and Change Management7.Continuous Leadership DevelopmentKey role functions:1.SHE2.Key Account Marketing and Sales Management (including contract negotiations)3.Strategic Product and Application Support4.Technical Service Management - large scope5.Supply, Warehousing (inventory management) and Distribution of Units and Parts6.Management of Operational Site7.Consolidated Financial Reporting of Operations within Depot/Branch/Customer segmentRole content:

• Strategic planning and translating organisational goals into business plans.
• Management and development of staff
• Planning, monitoring, and controlling monetary resources for the depot.
• Contracts/supplier management
• Key account marketing and sales management, including contract negotiations

• Networks, builds, and maintains sound business relationships with customers
• Participates in the unit sales process in support of the Product Sales function and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, R&M Contracts)
• Product and application support for customers and the region

• Approves, plans, and budgets for product support resources - staff, tools, assets, etc.
• Technical service management

• Approves, consolidates, and drafts overall budget and plan for technical functions relating to service and service contracts
• Leads and directs quality of technical service
• Analyses, authorise and makes decisions on re-work and credit notes within level of authority and policy resolves complex queries and problems internally and with customer
• Reports on service statistics, down-time, parts availability, and other measurement metrics and makes recommendations on improvements
• Supply, warehousing (inventory management) and distribution of Units and Parts

• Initiates and requests warehouse requirements
• Leads and directs the supply, inventory management and distribution functions
• Resolves critical problems relating to the availability of stock items & emergency orders
• Liaises with customers with regards to issues impacting on the availability of parts/machines/components
• Reports on consolidated inventory and makes recommendations on continuous improvement issues
• Operational Site Management

• Approves business plans submitted
• Manages and approves work executed
• Authorises financial transactions
• Monitors depot metrics - profitability, service quality, inventory and other measures
• Drafts financial reports and makes recommendations on problems & issues
• Gathers operational data from branch/depot with regards to critical measures/metrics/financial data
• Consolidated financial reporting

Recruitment and selection processes are managed according to Komatsu's B-BBEE policiesInternal applicants receive preferenceCandidates will be expected to pass a relevant medical examination, and agree to verification checksOnly online applications will be considered

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