Job Description

We are looking for a passionate and solutions-driven Senior Operations Specialist to lead and support high-impact fleet management initiatives that contribute to the growth of our fleet business in South Africa. This is a critical and highly rewarding role as we unlock and retain business-to-business relationships that help us enable more drivers to earn on Bolt from supporting existing and new fleet businesses.

Ridehailing

Johannesburg, South Africa

About us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

Your daily adventures will include:

Re-engage lost revenue by reactivating existing fleet cars

Improve engagement of active fleet cars by analysing key performance metrics and scheduling regular meetings with fleet owners to gain insights and improve performance

Develop strategies to strengthen Bolt's Fleet value proposition

Collaborate closely with HQ teams such as Central Operations, Product, Legal, Campaigns, or Marketing to retain, engage and grow fleets

Capture fleet input on the main blockers to activate new supply and find solutions to removing those blockers

Source new fleets not operating on Bolt

Track the incremental impact of relationship-building and customer-driven solutions

Host regular fleet roundtable discussions and regular fleet portal training sessions

About you:

You have 3+ years of experience in an operations or account management role

Ownership: ability to proactively find solutions to business problems

Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets

Outstanding project manager: capable of managing multiple projects, resources, priorities and time

Excellent communicator: ability to effectively communicate with many stakeholders involved

Commercial vein: building and maintaining long-term professional relationships with business partners using listening, negotiation and persuasion skills

Solid analytical skills: ability to interpret and present data to generate insights and support decision-making.

Passion: drive to work with new technologies

You are a hustler, not stopping after several obstacles a day

You thrive in a fast-paced environment

You are detail-oriented and organised.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above!

Why you'll love it here:

Play a direct role in shaping the future of mobility.

Impact millions of customers and partners in 500+ cities across 45 countries.

Work in fast-moving autonomous teams with some of the smartest people in the world.

Accelerate your professional growth with unique career opportunities.

Get a rewarding salary and stock option package that lets you focus on doing your best work.

Bolt