Senior Order Entry Clerk
Durban, KwaZulu-Natal, South Africa
Job Description
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Job Title
Senior Order Entry Clerk
Organisational Unit
Mondi South Africa -> Paperlink -> Paperlink
Position Type
Permanent
Minimum years relevant experience
4-5 years
Location
Merebank - Durban, KZN ZA (Primary)
% Travel
0 - 10%
Job Advert
PURPOSE OF THE JOB
- Reporting into the Financial Controller, the incumbent will be responsible for processing of orders, and ensuring governance within the call centre by
- To support the greater team by ensuring high quality of service delivery within the call centre to the rest of the business.
QUALIFICATION & EXPERTISE
- Matric
- Diploma in credit control or equivalent.
- A minimum of 5 years in the Paper Industry will be advantageous.
JOB EXPERIENCE:
- A minimum 3-year credit control experience preferably in a sales and commercial environment.
- Call centre experience will be an advantage.
RESPONSIBILITIES / KPAS:
- Sales order processing
- Ensure correct pricing to customers and within required approval.
- Ensure Call centre governance and risk mitigation.
- Handling customer queries.
- Identify areas for continuous improvement within the CSC team for the Paperlink business.
- Ensure month end reporting requirements / Internal and external audit queries are handled timeously.
JOB COMPETENCIES / ATTRIBUTES/SKILLS - ESSENTIAL
- Ability to work well under pressure.
- Good work ethics and responsible handling of sensitive information.
- Good time management and planning
- Self-motivated
- Ability to work with minimum supervision
- Possess good communication skills (written and verbal), including presentation skills
- Ability to deal with customers across all levels of the organization
- Be customer focused.
- Resilience / Be adaptable to any situation
- Must be computer literate with proficiency in Microsoft Office suite (Outlook, Word, Excel and PowerPoint)
- SAP knowledge will be advantageous
- Effective communication skills
- People skills plus an ability to work collaboratively with a team.
This appointment will be made in line with our Employment Equity Plan.
The above advert has minimum requirements listed, however Management reserves the right to use additional/relevant information as criteria for short listing.
Closing Date
20/3/2024
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Job Detail
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Job IdJD1299069
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned