Job Description

Closing Date: 2024-07-28Job Type: ContractJob Level: SeniorExperience: Between 5 - 7 YearsEE/AA: YesSummaryA company based in Eastern Cape is looking for a Regional Support Technician to join their team in a 5-year contracting role. Only SA Citizens and must have their own vehicle & Drivers License.Please note supporting offices based in:

• PE
• Mthatha
• East London
• Kariega

DescriptionExperience Requirements:

• A minimum of 5 years of experience as a Support Technician

Technical Skills: * Hardware Break-Fix Services

• Diagnose and repair hardware issues for desktops, laptops, handheld devices, monitors, projectors, scanners, multifunctional printers, and other peripheral devices.
• Conduct regular maintenance and troubleshooting to minimize downtime.
• Installation, Moves, Adds, Changes, and Decommissioning (IMACD) Services

• Manage and execute the installation and configuration of IT hardware and software.
• Handle the relocation of IT equipment and decommission obsolete devices as required.
• Perform upgrades and modifications to hardware and software setups.
• Project Management and Delivery Services

• Plan and oversee IT projects, ensuring timely and within-budget delivery.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Provide progress reports and manage project timelines effectively.
• Consulting Services

• Offer expert advice on IT infrastructure, system upgrades, and network optimization.
• Assess client needs and recommend tailored solutions to enhance their IT environment.
• Consumable Supply and Install Services

• Manage the procurement and installation of IT consumables such as printer cartridges and other peripherals.
• Ensure the availability and proper functioning of consumables to avoid operational interruptions.
• Account and Service Management

• Provide ongoing account management and support services to ensure client satisfaction.
• Maintain detailed records of service activities and client interactions.
• Address service-related inquiries and resolve issues promptly.

Required Knowledge and Skills:

• Proficient in servicing and supporting Lenovo, Dell, and Apple products.
• Strong technical skills in troubleshooting and repairing hardware issues.
• Familiarity with configuration management practices and tools.

Minimum RequirementsEducational Requirements:

• Matric
• National Diploma / Degree in IT / A+ / N+
• ITIL Foundation Certificate (Must have)
• Lenovo, Dell, Apple certificates (must have at least 2 certificates)
• Drivers & Vehicle
• No Criminal, No Credit record

Mediro ICT Recruitment