Job Description

Key Responsibilities:

• Lead, train, and manage a high-performing restaurant team to provide world-class service.
• Oversee daily operations, including opening and closing procedures, reservations, and customer service.
• Ensure the highest standards of food quality, presentation, and cleanliness.
• Maintain inventory control and manage cost of goods sold
• Handle guest complaints and resolve issues promptly with tact and professionalism.
• Coordinate with the kitchen team to ensure smooth service and high guest satisfaction.
• Monitor staff performance, provide coaching, and conduct regular evaluations.
• Maintain compliance with health, safety, and hygiene regulations.
• Develop and implement strategies to improve operational efficiency and enhance the guest experience.
• Support the marketing and event teams to create special dining events that reflect the lodge's luxury experience.

Requirements:

• Proven experience as a Restaurant Manager, in a luxury hotel, game lodge, or fine dining setting.
• Strong leadership skills with a demonstrated ability to manage and motivate a team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of food and beverage operations and luxury service standards.
• Ability to multitask, solve problems, and stay organized in a fast-paced environment.
• Strong financial acumen, including budgeting and cost management.
• Proficiency in restaurant management software and POS systems.
• Experience in managing high-end events and special requests.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Flexibility to work evenings, weekends, and holidays as required.

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