Job Description

• Manage all aspects of the sales process, including purchasing agreements, issuing sales contracts, and handling demos and product introductions.
• Provide quotes to clients and dealers, issue proforma invoices, track proof of payment, and issue tax invoices.
• Build and maintain strong working relationships with dealers across the country.
• Utilize market data to establish sales goals and identify potential new customers (retail and corporate).
• Foster relationships with clients, key suppliers, and partners to ensure maximum customer satisfaction.
• Educate clients about the company's products, services, and special offers.
• Address client complaints, conduct satisfaction surveys, and recommend improvements.
• Collaborate with internal departments to meet client expectations.
• Network with potential business partners and clients.
• Develop presentations for various audiences (business partners, executives, shareholders).
• Conduct research to identify new customers and market opportunities.
• Stay informed about market trends and competitor performance.
• Develop and maintain the brand identity and online presence, leveraging social media for business growth.
• Promote high-sales and good customer service practices while maintaining a positive company image.
• Maximize sales and profitability through customer satisfaction and retention to meet sales forecasts.
• Develop a sales organization to achieve sales and profitability objectives.
• Manage vehicle inventory, ensuring optimal stock levels.
• Control departmental costs within budget.
• Ensure adequate product display material is available.
• Monitor departmental financial performance.
• Manage customer complaints efficiently to deliver a great client experience.
• Meet departmental customer satisfaction/expectation targets.
• Manage key accounts, government tenders, and upcoming projects.
• Control direct and indirect costs within company parameters.
• Establish staffing levels and training required to achieve sales objectives.
• Oversee all floorplan activities.
• Update stock list reports and communicate stock availability to the accountant.
• Assist with dealer expansion proposals and develop/manage in-house financing models.
• Help clients secure financing from accredited financial institutions.
• Expand the dealer network and establish joint dealership ventures.
• Stay abreast of competitor offerings.
• Organize and attend truck exhibitions/events relevant to the industry (mining, agriculture, construction).
• Manage online media campaigns, sponsorships, advertising agencies, and product launches.
• Possess a solid understanding of finance.
• Prepare and submit tender applications on time.
• Track and provide market updates based on truck sales trends.
• Travel extensively to visit dealerships and clients across the Africa Region.

• Matric + Degree in Sales/Business Management/Marketing (or a related tertiary qualification)
• Proven heavy truck sales management experience/sales track (experience with internet leads/sales a plus)
• Proven experience in customer relations and commercial sales
• Ability to understand and analyze sales performance metrics.
• Solid customer service attitude with excellent negotiation skills
• Strong attention to detail and good mathematical skills
• Team player with good communication skills
• Familiarity with Mandarin language a plus (as clients may have limited English proficiency)
• Experience working in a company with a Chinese culture (a plus)
• Understanding of economics and current market trends (as they influence sales)
• Experience in collaborative working relationship with the various stake holders.
• Clear and concise communication skills in English due to potential language barriers.
• Patient and able to work with staff with limited English proficiency.

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