Job Description

WE ARE RECRUITING!

Title: Senior Salesforce Developer

Location: Hermanus, Western Cape

Remuneration: Up to R1,000,000.00 CTC per annum (salary based on qualifications and experience)

Business Unit: ICT

Reports to: Chief Operating Officer

Key Requirements:

It is desirable that the candidate have proven expertise in both business and technical facets of the role including:

• Relevant tertiary qualification in Computer Science, Information Systems, or related field.
• Salesforce Development Certification (e.g., Salesforce Certified Platform Developer I or II.
• Minimum of 5 years experience in Salesforce Development and release management.
• Proficiency in Apex, Visualforce, and Lightning Web Components (LWC).
• Experience in SQL is recommended, but not required.
• Ability to solve problems and/or deliver innovative solutions.
• Ability to cope well under pressure and remain calm in dynamic situations is crucial.
• Ability to prioritise and focus on multiple tasks to achieve positive outcomes is crucial.
• Demonstrated ability to work independently and as part of a team.
• Ability to explain complex issues in easily understood language that convey key messages successfully at all levels of the organisation.

The Role:

The Senior Salesforce Developer is a member of the Information & Communications Technology (ICT) team reporting to the Chief Operating Officer (COO). The incumbent will work closely with the Business Analyst (BA).

The role is responsible for:

• Salesforce implementation, incl. maintenance & enhancements, from a technical, design, and code perspective.
• Configuration, testing, debugging, and correcting sections of code and integration to external systems.
• Documenting programme requirements, in compliance with the programming standards framework and best practice architectural principles.
• The release management process.

Key Accountabilities:

Configuration and Development:

• Design, configure, customise, develop, test, document and deploy high quality business solutions on the Force.com platform according to specifications and standards.
• Follow the design of all custom development as communicated during planning. Implement and adhere to Architectural Standards.
• Prepare test cases, test data, plan & conduct basic unit/ module testing, full integration/ regression testing.
• Adhere to test driven development principles, doing continuous integration.
• Adhere to architectural standards and development best practices ito tool utilised, source code management, configuration, and coding standards.
• Perform Salesforce process automations using amongst other, Salesforce flows and APEX code.
• Configuration, customisation, and development to integrate Salesforce with external systems using Web services and APIs.
• Configure and customise Digital Experiences in line with business requirements.
• Evaluate software products and recommend best fit in terms of functionality and value for money.
• Keep track of time spent on each task and update project team & business on status of delivery as per agile methodology.
• Take full accountability for the release management process.

Integration Leadership:

• Responsible for the interfaces between Salesforce and external systems involving interfaces with multiple systems web services, APIs, and plugins.

General:

• Deliver a configured CRM system on the Salesforce platform to meet business requirements.
• Ensure ease of maintenance by implementing best practice and architectural standards to limit customization.
• Enhance CRM system to meet time, quality, and cost expectations.

Compliance:

• Comply with all company standard operating procedures (SOPs), policies, guidelines, and procedures.
• Comply with all regulatory rules including but not limited to FSCA, FAIS and SARB (where relevant).

Key Performance Indicators (KPIS):

Proficiency in this role may be measured using some or all the stated KPIs; but, also not limited or restricted to those indicated in below table.

• Stable Salesforce implementation with less than 0.1% downtime - Downtime analyses during period of review.
• Document program requirements to ensure compliance with the programming standards framework and best practice architectural principles - Review documentation.
• Quality of interaction and communication with internal stakeholders - 360xc2xb0 review of communication and interactions with internal stakeholders.

Key Relationships:

Internal and external relationships; level of interaction and purpose.

Internal (Primary)

• Information & Communications Technology (ICT) team members - interact and communicate to ensure successful delivery of project/programme outcomes.
• Chief Operating Officer (COO) - to seek advice, direction, and guidance on delivery of successful project outcomes.

Internal (Secondary)

• Risk and Compliance - to consult and seek advice on financial / business risks, controls, mitigating actions and response.

External

• Salesforce system integrators (Salesforce.com).
• Technical resources from external companies.

Core Competencies:

We have identified the competencies that are required to be successful. These competencies help define how we do our role and recognise the behaviours that we need to display daily. The required competencies for this role are:

• Managing relationships - Works to build and maintain warm, friendly and constructive relationships with colleagues and business partners; is responsive to the needs, feelings and opinions of others.
• Ability to plan and organize - Able to prioritize and plan multiple tasks and yet be flexible and adaptable in revising plans and priorities on short notice to achieve objectives.
• Sense of urgency - Able to cope with pressure and show ability to deal with urgent matters.
• Action orientation - Initiates action to achieve objectives within set deadlines and pro-actively takes responsibility for achieving work objectives and shows willingness to go the extra mile.
• Decision-making - Able to reach a conclusion or decision, whether it be to further an investigation or for purposes of recommendation / escalation to management.
• Resilience - Able to tolerate and persevere in a reactive environment. The tolerance to deal with conflicting information. Displaying the perseverance, energy and drive to persist, despite interruptions and unforeseen / unexpected changes until tasks have been successfully completed. Able to deal with ambiguity.
• Systems knowledge - Familiar and proficient with MS Office (Outlook, Word and Excel). Sound understanding and proficiency with the employers CRM system (Salesforce).
• Product knowledge - Advanced knowledge of the products and/or services the employer offers to their customers locally and internationally.
• Adaptability - Willingness to learn and adjust to a changing work environment.
• Co-operation & teamwork - Co-operative in planning and striving to see that the goals and objectives of the company are being realized.

Additional Information:

• Employment Engagement - This is a permanent position. The incumbent will be employed under an employment contract which specifies employment terms and conditions including salary.
• Workplace Health and Safety - The role holder of this position must comply with workplace health and safety requirements and policies. As part of your role, you will also ensure other team members also comply with the companys workplace health and safety requirements and policies.
• Risk and Compliance - As a primary role-player in the process of complying with regulatory requirements your responsibility is to be conversant with, and to implement the requirements specific to your role; including the continues identification, analysis and escalations of risks within your team. As part of the normal performance review cycle, you will also encourage and reward open and transparent reporting of errors and behaviours which contribute positively to the desired risk and compliance culture.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Arivu Recruitment And Consulting