Job Description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Bruker Optics is part of Bruker Corporation and is one of the leading manufacturers of infrared spectrometer systems and microscopes for a wide range of industries and applications.is a globally leading supplier of FT-(N)IR, and Raman spectrometers and microscopes.

The function of the Senior Service engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support of Bruker Optics products as required.

Responsibilities

• Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
• Complete validation examination within 6 months from joining the company in order to be able to service and install systems at pharmaceutical companies.
• Repair and maintenance of Bruker Optics products at customerxc2xb4s sites
• Familiarize and train customers for operation with the equipment including application training and support
• Secure customer acceptance following successful installation, training and repair
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
• Promote, quote and sell service contracts
• Periodic servicing of the product at customerxc2xb4s location depending upon the service contract
• Keep in contact with customers through phone or other means of correspondence to inquire if he needs any additional services
• Solve any queries the customer might have about the product
• Maintain records of all the field trips made and services offered in a proper documented form and according to company policies and processes
• Complete all tasks, orders and administration as per local ISO-accreditation protocols and requirements.
• Ensure that all SFDC and SAP documentation and processes are up to date and followed.
• run Bruker Optics service business smoothly and grow it according to company targets and goals
• Develop market strategies for service business growth
• Ensure high level of customer satisfaction.
• Improve the brand awareness of BOPT products in the region
• Work and function in a team and promote and assist to build and maintain the team.

Qualifications

• Qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
• Minimum 2 years work experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical and / or electronic equipment
• Strong technical skills involving analytical instrumentation
• Expertise in FT-IR spectroscopy, NIR , Raman technology, remote sensing, microscopy and laboratory organization is advantageous
• Excellent customer focus with ability to reliably respond to enquiries, communicate and interact with customers
• Strong verbal, written MS Office, computer, technical data, and networking communication and presentations skills, with ability to communicate complex technical issues in an easy to understand manner
• Knowledge of SAP and sales force is of advantage
• Excellent organizational skills with ability to work independently and self-motivated, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused manner

The role is Johannesburg based with national and SubSahara responsibility and hence there will be extensive travel.

Bruker South Africa (PTY) Ltd. is engaged in and supports an Affirmative Action Program.

The company maintains an audit and reporting system to determine overall compliance with its equal employment opportunity mandates, and oversees the affirmative action plan development, modification, implementation, effectiveness and reporting requirements.

The company follows the strict guidelines in support of the governments broad based black economic empowerment, and preference to this position will be given to a black female.

Bruker