Job Description

ABOUT CELLULANTis a pioneering B2B payments technology company based in Africa that powers payment processing for thousands of businesses.
Through a single, simple connection, our payment platform - Tingg - enables businesses to disburse funds and manage their offline or online collections while allowing their customers to pay via mobile money, local and international cards or direct bank payments.
With local acquiring in over 30 markets and supporting 300+ payment methods, Cellulant processes over 240 million transactions annually for market leaders in various sectors such as Airlines, Telecoms, E-commerce, Ride-Hailing, Retail and Remittances.OUR STORYSince our founding in 2003, Cellulant has evolved from a digital content provider into a leading payments platform with a presence in 35 African countries. For more than 20 years, we've built a robust network that integrates multiple payment methods, addressing the unique challenges of Africa's diverse payment landscape.We began selling ringtones as a digital content business and quickly realised the need for a more streamlined way to manage payments. This realisation led us to develop a platform that initially allowed customers to check their bank balances and eventually evolved into a comprehensive payment solution. Our journey has seen us partner with more than 1000 businesses, including some of the largest banks and mobile money providers on the continent.Throughout the years, we've continuously adapted and grown, leveraging our experiences to simplify payments for businesses and consumers alike. Today, Cellulant powers online and offline payment processing allowing businesses to collect payments, send payouts, and accelerate business growth. We're the payment fabric that makes interoperability possible and stitches Africa together for the global economy.OUR VISION:To enable seamless payments across Africa for businesses, banks and consumers.Read more and our .JOB DESCRIPTION:We seek an energetic, vibrant, and creative Communication Specialist who excels at storytelling. You will be pivotal in managing internal communications, supporting media relations, and developing marketing collateral.You have a knack for connecting with people, whether in-person or remotely and collaborate well across departments delivering clear, engaging, and consistent messaging that enhances our external visibility, communicates our product value, strengthens our employer brand & fosters employee engagement.You will help manage key communication channels like our intranet, coordinate media activities, and support the creation of marketing materials. Additionally, you are an efficient organiser and project manage communication initiatives to ensure their timely delivery.LOCATION:We welcome applications from candidates based anywhere in Africa or within the GMT zone, with a maximum deviation of two hours. This flexibility ensures that you can seamlessly collaborate with our team and align with Cellulant's operational framework, no matter where you are.KEY RELATIONSHIPS & STAKEHOLDERS:

• Product & Technology
• People & Culture
• CEO's Office
• Risk and Compliance
• Finance

CORE RESPONSIBILITIES:Internal Communications:

• Collaborate closely with the Senior Principal to develop and execute internal communication strategies that drive departmental campaigns, enhance employee engagement, and strengthen our internal brand.
• Partner with People & Culture to design strategies and programs that strengthen our employer brand and resonate with our young diverse audience in different markets.
• Ensure internal communications achieve the right tone and consistency.
• Promote and optimize the use of digital tools like the intranet (Celluverse) and the Employee Community platform, ensuring these systems integrate seamlessly to foster efficient communication and knowledge-sharing across the company.
• Ensure employees stay informed and connected through innovative, regular, and clear communication channels, driving a culture of transparency and inclusion.

Social Media Management:

• Collaborate with the copywriter and designer to design and manage the production of engaging, high-quality content (posts, images, videos) across various social media platforms (LinkedIn, Twitter, Facebook, Instagram, etc.).
• Collaborate with internal teams to promote products, services, and company milestones while reinforcing the brand voice and identity across all social media channels.

Media Relations:

• Support the PR strategy by drafting press releases, coordinating interviews, and maintaining relationships with media outlets.
• Assist in handling media inquiries and coordinate media interviews with employees and executives ensuring that press coverage is on-message positioning the company positively.
• Identify opportunities to raise Cellulant's profile through events and partnerships and liaise with the relevant organisers for logistical excellence.

Project Management & Administrative Support:

• Assist with administrative tasks, including project management, reporting, and maintaining workflows for the Communications team.
• Coordinate with other departments to ensure timely delivery of communications projects and initiatives.

QUALIFICATIONS & EXPERIENCE:

• 5-7+ years of experience in a communications role in a fast-paced environment.
• Experience working in a fintech or technology-driven company.
• Bachelor's degree in Communications, Public Relations, Marketing, or a related field.
• Experience working with multiple stakeholders at various levels and in different countries, with the ability to drive alignment.
• Minimum of 4 years progressive experience managing internal communications or change management communication
• Minimum of 3 years progressive experience managing social media and working with social media management tools.

SKILLS:

• Relevant certifications in social media management, project management, and communication tools.
• Great project management skills with the ability to manage multiple tasks and deadlines.
• Experience working with social editing and analytics platforms such as Canva, Meta Business Suite, LinkedIn Anayltics,
• Familiarity with webinar platforms (e.g., Zoom, Meet, Hangouts, Microsoft Teams).

PERSONAL ATTRIBUTES:

• Excellent communicator, both written and verbal. You're able to take complex ideas and explain them in plain, compelling language.
• A digital native, who thinks social-first. You thrive on social platforms, stay updated with the latest trends, and can seamlessly manage content on the go from a phone.
• Acute attention to detail; demonstrated ability for accuracy and thoroughness.
• Bold & self-driven; ability to take initiative - chase stories and capture moments without waiting to be told.
• Strategic thinker - you envision the big picture and then easily articulate what you are and what you're not trying to do.

Cellulant Group