Job Description

Designation:

Senior Specialist: Product & Portfolio Management

Category:

DStv Media Sales

Level:

Senior

Closing date:

04-Mar-2025

Position Type:

Permanent

Location:

MultiChoice City

:

The Organisation

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.



By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.



Join Africa's most loved storyteller!

Key Customers

Internal Customers:

Internal stakeholders; channel partners, sales departments, delivery departments, business enablement, advertisers, EBS & Technology

Location

South Africa, Johannesburg, Randburg

Purpose of the Position

Define, Set-Up, Manage and Run the PMO Governance, Risk and Compliance function within DMS. Subject Matter Expertise in Business Process Management.

Key Performance Objectives

Tasks

Deliver Results

Ensure accurate cost estimation based on coverage of customer requirements and project scope Ensure project budget are managed within project scope Ensure projects are delivered on target within due date, budget and according to scope and project governance Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising through out the project Ensure management of scope, including coverage of customer requirements, are create based on estimations Manage delivery of project against agreed schedule Meet project requirements by providing advice to clients on most appropriate project management approach Manage project priorities effectively and ensure dependencies are catered for according to the project scope Ensure professional advice accepted and implemented

Customer Relationship Management

Identify project stakeholders, communicate their roles, define their level of participation in project, map their communication needs and stakeholder engagement strategies manage through the project plan. Ensure each stakeholder group is actively managed through the change cycle Ensure business change impact is conducted across process, systems and technology in accordance with change management plan Manage project by ensuring roles are defined, behaviors and operations are understood and strategies defined in project schedule Ensure customers are informed by coaching the customers and management where processes and systems are changed Ensure the change management process is led and supported together with the customer Ensure client needs are accurately captured in scope through sign off obtained from stakeholders Ensure sufficient resource allocations through effective resource negotiation with both internal and external clients

Process Results

Manage delivery of large and complex projects according to prevailing Project Management methodology Conduct effective resource negotiation and allocation by providing advise on project resource requirements, capacity and risk Ensure compliance to procedures, policies guidelines Identify obstacles and escalate deviations from project plan through formal project governance channels Direct and coordinate activities and monitor delivery of resources deployed to the project Manage project resource performance together with the line manager Manage project performance review with senior project mentors Monitor project performance and mitigate all project risk by ensuring effective project governance structures are established and effectively managed Manage project plan by identifying the impact of projects on all aspects of business operations Ensure change management requirements are understood through communication with impacted stakeholders Ensure change management plan is included and managed as part of the overall Project Management Plan Ensure change executed and enabled by establishing the change plan Ensure sufficient resource allocation across project or programme through negotiation with relevant stakeholders Ensure work obstacles are resolved and problems managed effectively in relation to principle accountability Ensure active participation in ongoing innovation on Project Management Methodology Developing profession by actively participating in the design, architecture, and governance methodology Manage project plan by identifying the impact of projects on all aspects of business operations Ensure change management requirements are understood by communicating the change with impacted stakeholders Ensure satisfactory post implementation review by conducting a post implementation review session Achieve agenda outcomes through effective facilitation of all Project Management forums and sessions Ensure projects rolled up into portfolio and well managed for value and Return on Investment (ROI)

Lead Self

Review DMS and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values. Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise. Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities. Share knowledge and industry trends with team and stakeholders during formal and informal interaction to enable skilling and required corrective action taking place. Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' business by highlighting benefits in support of the implementation of recommendations.

Drive Change

Contribute to a culture conducive to the achievement of transformation goals Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes and policies.

Qualifications

Bachelor's degree in related field. Scrum Certification PM Certifications (Prince2/PMP) PMBOK Certification ITIL & COBIT5 Certifications Proven experience in program management. Proven stakeholder management skills. Proven experience managing a team. Competency in Microsoft applications including Word, Excel, and Outlook. Understanding of project & business process management.

Experience

8-10 years' relevant experience in Managing Business and Technical programs and projects Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. 3-5 yrs relevant experience in planning, executing & managing ROI projects & programmes, change management & product lifecycle management. Excellent and proactive Stakeholder management skills Identify reporting KPI's and translate them into measurable data for PMO reporting Define and Enforce governance & Report on Progress Define and Manage the PMO Governance, Risk and Compliance Organizing programs and activities in accordance with the mission and goals of the organization. Developing new programs to support the strategic direction of the organization. Creating and managing long-term goals. Developing a budget and operating plan for the program. Developing an evaluation method to assess program strengths and identify areas for improvement. Writing program funding proposals to guarantee uninterrupted delivery of services. Managing a team with a diverse array of talents and responsibilities. Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance. Implementing and managing changes and interventions to ensure project goals are achieved. Producing accurate and timely reporting of program status throughout its life cycle. Analyzing program risks.

Behavioral Competencies

Relationship Building Accountability Teamwork Perseverance Prioritization Analytical Thinking

Technical Competencies

Accountability Teamwork Delegation Interpersonal Support Perseverance Motivating Prioritization * Analytical Thinking