Job Description

Experience & Qualifications

• Matric or Grade 12 Essential
• IT Qualification (certification, diploma, degree)
• One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
• Minimum 7 -10 years experience supporting ITC environments
• OpenText product experience will be an advantage

Primary Role Accountabilities:

• Assist with escalations from 2nd line support engineers
• Provide 3rd line datacentre software support
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Technologies include (but not limited to)

• Cloud Services: Azure, AWS, Google cloud
• Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
• Citrix Virtualisation
• Application Delivery Controllers: F5, Citrix, FortiADC
• Operating Systems: All Microsoft & Linux
• MS infrastructure: Active Director, Exchange, SQL, SCCM
• Backups: Veeam, Backup Exec
• Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
• Antivirus: McAfee, ESET, Symantec, Kaspersky
• End User computing
• Storage area network
• Networking

• Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
• Architect new solutions
• Contribute to PM to compile project plans based on architecture and resource availability
• Implement projects in line with planning and architecture
• Document implementations and provide SOPs
• Management of Internal, Vendor and Business Partner resources delivery
• Aware of and manage project delivery within budget
• Timeous submission of relevant documentation which effect billing
• Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
• Ensure HEAT management system is up to date and complete
• Work with Service management to ensure on time delivery
• As required Develop accurate As-Built Documentation after delivery

Critical Requirements - Skills, Experience & Qualifications

• Proven Tier 3 Support
• Must be based within the region or province
• Minimum 7 years proven ITC exposure
• Valid drivers licence own reliable vehicle essential .
• Must be willing to make use of vehicle for business travel within the province.

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