To provide implementation, maintenance, and operational support of the company networks, including the LAN, WAN, VOIP and Telephone system technology infrastructure on an ongoing basis.
Infrastructure planning - assist the infrastructure manager to design and implement short term and long term strategic and tactical plans to ensure systems infrastructure capacity meets existing and future requirements.
To develop, administer, implement, maintain, optimize, and support all new and existing ICT systems and infrastructure.
Ensure compliance to backup and patch management policy and procedures.
Provide 2nd line technical support to all institutes.
Ensure that all systems are secured and protected to all threats i.e. effective deployment of patches on all desktop, laptops, and servers.
Monitoring of the IT infrastructure via Microsoft System Centre Operations Manager SCOM.
Ensure installation, configuration, and monitoring of Antivirus in the ICT environment.
Review security and backup procedures and processes for improvement.
Ensure backups are executed as per the backup procedure and schedule.
Ensure Disaster Recovery is implemented and tested in line with business continuity plans.
Implement and maintain endpoint security, management i.e. AV and patch deployment.
Ensure diagnosis and resolution of security incidents.
Prepare technical reports.
Project Management:
Participate and provide required technical inputs in active projects.
Action assigned project tasks within the required timelines.
Product development
Actively participate in our culture of continuous development and innovation by contributing ideas for new feature and functionality.
Operational
Write reports on security incidents.
Participate in change control implementation.
Requirements:
Three (3) year Diploma / Degree qualification in an IT field.
Formal Microsoft Security Certifications; MCSE.
Min 5 years Systems Engineering experience.
Knowledge of Microsoft Server administration - Active Directory, SCCM, SCOM and HP.
ITIL certification will be an advantage.
Knowledge of Microsoft 356 Backup software e.g. Veeam and patch deployments
Knowledge of Patch management and deployment via SCCM/SCOM.
A proven ability to work under pressure.
Root cause analysis and troubleshooting skills.
Effective communication and reporting skills.
Must be able to work in a Team Environment.
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