Senior Technical Analyst

Midrand, Johannesburg, South Africa

Job Description


Hire Resolve, a leader in global recruitment solutions, is thrilled to announce an exciting opportunity with one of our esteemed clientsa leading technology company. We are actively seeking a highly skilled and experienced Senior Technical Analyst to join their dynamic team. This role offers the chance to work on cutting-edge projects in an innovative environment, with a focus on driving strategic technical initiatives and fostering growth.
If you are passionate about technology and eager to contribute to a forward-thinking organization, we invite you to apply for this pivotal role.Responsibilities:

  • Assess, align, process, and follow through on all specified customer Revenue Assurance activities.
  • Manage Case Manager roles and responsibilities concerning Revenue Assurance.
  • Effectively manage identified revenue leakage areas, assist the business in closing these areas, recover revenue loss, and eliminate future leakage by implementing best practice controls.
  • Ensure consistent management of various control points to ensure effective implementation, execution, and operation within different business structures.
  • Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
  • Perform control of all revenue streams to guarantee timely, complete, and correct charging of the services provided, including reconciliations related to various billing platforms, switch data, and customer databases.
  • Perform data analysis of Revenue Assurance controls, quantify, and communicate the impact/risk of issues.
  • Validate the accuracy and completeness of data from all source systems, and identify exceptions, issues, and incidents.
  • Perform root cause analysis of identified issues to find the exact cause of mismatches and drive resolution cross-functionally within the business.
  • Ensure cross-departmental coordination of RA activities and prompt escalation of incidents.
  • Analyze and follow up on RA incidents until resolution and define measures to prevent such error scenarios in the future.
  • Monitor all revenue streams, identify weak process areas that may lead to leakage, and propose revenue maximization strategies.
  • Prepare presentation material denoting trending, key indicators, and performance that impact revenue leakages.
  • Perform extensive data extraction, manipulation, and analysis of source data and Assurance controls.
  • Analyze data models and identify high-risk areas and gaps.
  • Work with IT Data Enablement teams to build data models.
  • Develop scripts to support reporting requirements, reconciliations, and investigations.
  • Document and present analysis findings/outcomes.
  • Monitor and correct data incongruences that could impact the quality and accuracy of billing and reporting processes.
  • Support the DevOps teams in the automation of solutions and underlying assurance controls.
  • Provide guidance and technical direction to team members where necessary.
  • Provide input to the business requirements for the design of solutions.
Requirements:
  • Postgraduate qualification in finance or IT-related field (essential)
  • Minimum of 5 years of relevant experience
  • Knowledge and understanding of telecommunications business operations and in-depth technical (network & systems) capabilities
  • Advanced SQL certification and experience
  • Knowledge and experience of RA / BA operations with a telecom operator
  • Experience in financial and/or operational auditing/investigations methodologies and tools
  • Experience in business process analysis, modeling, and re-engineering
  • Knowledge of IT or system audit and data analysis experience
  • Experience with Siebel and other SRM-related systems
  • Process analysis
  • Process architecture design
  • Process measurement
  • Process simulation
  • SQL coding and scripting
  • Process quality checking against process standards
  • Proven business process/analysis skills
Benefits:Contact Hire Resolve for you next career-changing move
  • Connect with Gustav Vogel today on LinkedIn or at Hire Resolve
  • You can also visit the Hire Resolve website:
or email us your CV:We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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Job Detail

  • Job Id
    JD1334559
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R500000 - 600000 per year
  • Employment Status
    Permanent
  • Job Location
    Midrand, Johannesburg, South Africa
  • Education
    Not mentioned