Job Description

What you'll doThe Network Operations Specialist focuses upon the provision of network operations advice and administration and provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy. The Network Operations Specialist has a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager.Who you are

• Advices and executes administrative activities of network operations including project initiations, system requirements, incident management and cost base management;

• operational excellence, solving problems through development of methods;

• Supports the team to deliver activities related to preventive maintenance, PW, acceptance tests;

• Conducts activities according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit):Effectively interacts with colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy;

• Performs assigned tasks in line with process, updating internal parterns accordingly and ensures customer SLA delivery, service availability, quality and continuity assurance;

• Delivers tasks related to Customer Service assurance with focus on high availability, minimum restoration times and customer management;

• Provides support to maintain solid relations with vendors and partners;

• Uses administrative experience to plan, schedule, implement and test new services, new features and network expansions;

• Supports and contributes to the consolidation of the Service Assurance function for IT and Networks, (incidents, problems and change management) for both fixed and mobile;

• Understands the needs and contributes to ensure actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults;

• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for youWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we areYou may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.Together we can.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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