Job Description

CLOSING DATE:01 JULY 2024 SENIOR TECHNICIAN FREE STATE DIVISION: TECHNOLOGY DEPARTMENT: RADIO AND REGIONAL TECHNOLOGY POSITION ID: 60018269 SCALE CODE: 402 REPORTS TO: SECTIONAL LEAD: TECHNICAL OPERATIONS MAIN PURPOSE OF POSITION: Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology KEY ACCOUNTABILITIES: * Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model. * Contribute to the business strategical requirement to develop the Opex and Capex investments * Capex and Opex involvement to input into the project scope development, * Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions * Submission of Minor Capex & Opex inputs into departmental budget * Opex motivation submissions to ensure maintenance and systems sustainability * Minor Capex motivation submissions to ensure new requirements are addressed * Long-term Capex motivational planning assistance * Agreed % of targets met; Agreed % of resources, equipment and facility availability * Above average rating of SLA * Products, processes, practices & equipment in line with SABC technical & operational broadcast standards * Adhere to service delivery standards and assist the team to achieve them * Submission of ad-hoc incidence fault reports and resolutions to customers as required * Prevention of on-air technical faults to less than agreed SLA % * Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems) * Effective technical advice & support to users in order to reduce downtime * Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults * Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems * Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability * Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members * Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures * Escalate Risk findings reported with corrective treatment plans * Ensure adherence to OHS and compliance with SABC Company Policies & Procedures * Maintain discipline in accordance with company policies & procedures * Compliance with OEM software licenses * SOP developments to ensure broadcast sustainability and business continuity * 95% of assets verified annually * Participate in annual asset verification exercise (manual or scan) * Customers served in technical proficient, friendly and helpful manner * Maintain compliance of services rendered with customer request and address non-conformance * Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options * Attended resolutions to customer requests/ complaints * Compliance with performance management policies and procedures * Performance agreements with manager annually * Formal reviews conducted with manager and documented as per deadlines (Quarterly) * Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis MINIMUM REQUIREMENTS: * 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current) (NQF6) * BTech for the Electrical Engineering for the above formal qualification an advantage * Drivers License: Code 14 * Minimum of 5 years relevant experience in the technical broadcast environment, of the 5 years a minimum of 1 year at a shift/standby competence (full performer) Technician level in technical maintenance, system support of broadcasting equipment and client services KNOWLEDGE AND SKILLS: * IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+) * Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able. * Excellent communication skills and ability to work in a team and lead the team if required. * Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.
MAIN PURPOSE OF POSITION: Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology KEY ACCOUNTABILITIES: * Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model. * Contribute to the business strategical requirement to develop the Opex and Capex investments * Capex and Opex involvement to input into the project scope development, * Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions * Submission of Minor Capex & Opex inputs into departmental budget * Opex motivation submissions to ensure maintenance and systems sustainability * Minor Capex motivation submissions to ensure new requirements are addressed * Long-term Capex motivational planning assistance * Agreed % of targets met; Agreed % of resources, equipment and facility availability * Above average rating of SLA * Products, processes, practices & equipment in line with SABC technical & operational broadcast standards * Adhere to service delivery standards and assist the team to achieve them * Submission of ad-hoc incidence fault reports and resolutions to customers as required * Prevention of on-air technical faults to less than agreed SLA % * Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on air systems) * Effective technical advice & support to users in order to reduce downtime * Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults * Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems * Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability * Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members * Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures * Escalate Risk findings reported with corrective treatment plans * Ensure adherence to OHS and compliance with SABC Company Policies & Procedures * Maintain discipline in accordance with company policies & procedures * Compliance with OEM software licenses * SOP developments to ensure broadcast sustainability and business continuity * 95% of assets verified annually * Participate in annual asset verification exercise (manual or scan) * Customers served in technical proficient, friendly and helpful manner * Maintain compliance of services rendered with customer request and address non-conformance * Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options * Attended resolutions to customer requests/ complaints * Compliance with performance management policies and procedures * Performance agreements with manager annually * Formal reviews conducted with manager and documented as per deadlines (Quarterly) * Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis MINIMUM REQUIREMENTS: * 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current) (NQF6) * BTech for the Electrical Engineering for the above formal qualification an advantage * Drivers License: Code 14 * Minimum of 5 years relevant experience in the technical broadcast environment, of the 5 years a minimum of 1 year at a shift/standby competence (full performer) Technician level in technical maintenance, system support of broadcasting equipment and client services KNOWLEDGE AND SKILLS: * IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+) * Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able. * Excellent communication skills and ability to work in a team and lead the team if required. * Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point

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