Job Description

RE-ADVERTISEMENT PLEASE NOTE CLOSING DATE: 15 MARCH 2024 Position Title: Senior Technician Report Line: Sectional Lead: Technical Services Division: RRTO Scale Code: 402 Position Id: 60018328 CLOSING DATE: 15 MARCH 2024 MAIN PURPOSE OF POSITION Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology. KEY ACCOUNTABILITIES * Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model. * Contribute to the business strategical requirement to develop the Opex and Capex investments * Capex and Opex involvement to input into the project scope development, * Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions. * Submission of Minor Capex & Opex inputs into departmental budget * Opex motivation submissions to ensure maintenance and systems sustainability. * Minor Capex motivation submissions to ensure new requirements are addressed. * Long-term Capex motivational planning assistance * Agreed % of targets met; Agreed % of resources, equipment and facility availability. * Above average rating of SLA * Products, processes, practices & equipment in line with SABC technical & operational broadcast standards * Adhere to service delivery standards and assist the team to achieve them. * Submission of ad-hoc incidence fault reports and resolutions to customers as required. * Prevention of on-air technical faults to less than agreed SLA % * Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on-air systems) * Effective technical advice & support to users in order to reduce downtime. * Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults. * Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems. * Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability. * Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members. * Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures. * Escalate Risk findings reported with corrective treatment plans. * Ensure adherence to OHS and compliance with SABC Company Policies & Procedures * Maintain discipline in accordance with company policies & procedures. * Compliance with OEM software licenses * SOP developments to ensure broadcast sustainability and business continuity. * 95% of assets verified annually. * Participate in annual asset verification exercise (manual or scan) * Customers served in technical proficient, friendly and helpful manner. * Maintain compliance of services rendered with customer request and address non-conformance. * Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options. * Attended resolutions to customer requests/ complaints. * Compliance with performance management policies and procedures * Performance agreements with manager annually * Formal reviews conducted with manager and documented as per deadlines (Quarterly) * Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis. MINIMUM REQUIREMENTS * 3 year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6) * BTech for the Electrical Engineering for the above formal qualification ( will be an Advantage) * Drivers License: OB - Code 10 * Drivers License: minimum B (specific to the Job Profile) * Minimum of 5 years relevant experience in the technical broadcast environment, of the 5 years a minimum of 1 year at a shift/standby competence (full performer) Technician level in technical maintenance, system support of broadcasting equipment and client services KNOWLEDGE AND SKILLS * IT Network knowledge Essential. Computer literate (A+) and Network knowledge (N+) * IT Network knowledge advantage CISCO CCNA (ICDN1 +ICDN2) certified. * Physical attributes: Excellent hearing and eyesight (no colour blindness). Physically able. * Excellent communication skills and ability to work in a team and lead the team if required. * Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.
KEY ACCOUNTABILITIES * Contribute (technical) submissions to Divisional Strategy in alignment with the Corporate Plan and the Target Operating Model. * Contribute to the business strategical requirement to develop the Opex and Capex investments * Capex and Opex involvement to input into the project scope development, * Participate in Capex project and system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions. * Submission of Minor Capex & Opex inputs into departmental budget * Opex motivation submissions to ensure maintenance and systems sustainability. * Minor Capex motivation submissions to ensure new requirements are addressed. * Long-term Capex motivational planning assistance * Agreed % of targets met; Agreed % of resources, equipment and facility availability. * Above average rating of SLA * Products, processes, practices & equipment in line with SABC technical & operational broadcast standards * Adhere to service delivery standards and assist the team to achieve them. * Submission of ad-hoc incidence fault reports and resolutions to customers as required. * Prevention of on-air technical faults to less than agreed SLA % * Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on-air systems) * Effective technical advice & support to users in order to reduce downtime. * Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults. * Compliance of upgrades with Original Equipment Manufacturer (OEM) specifications to ensure integrations with internal broadcasts systems. * Participating in preliminary research activities on the best practises, cutting edge technologically advancements and enhancements to improve facility efficiency, effectivity and sustainability. * Contributing and implementing fit-for-purpose innovative solutions in dialog with digital partners to create resolutions with principal team members. * Contribute to the specification requirements in line with customer requirements & Company Procurement policy & procedures. * Escalate Risk findings reported with corrective treatment plans. * Ensure adherence to OHS and compliance with SABC Company Policies & Procedures * Maintain discipline in accordance with company policies & procedures. * Compliance with OEM software licenses * SOP developments to ensure broadcast sustainability and business continuity. * 95% of assets verified annually. * Participate in annual asset verification exercise (manual or scan) * Customers served in technical proficient, friendly and helpful manner. * Maintain compliance of services rendered with customer request and address non-conformance. * Technical assistance & guidance to customers regarding capability of facilities and to provide best alternative options. * Attended resolutions to customer requests/ complaints. * Compliance with performance management policies and procedures * Performance agreements with manager annually * Formal reviews conducted with manager and documented as per deadlines (Quarterly) * Ad-hoc technical and operational presentation and training (In-house) provided on an ongoing basis.

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