Job Description

Our client is a company who aims to bridge the gap between digital expectations and real outcomes for South African companies with Digital Intelligence. They urgently seek to employ Assistant Managers / Team Leaders for the Line Compliance Department.Basic Function

• The incumbent will be responsible for leading Transitions anywhere from across our global footprint. The candidate should have an in-depth knowledge of Transitions
• The incumbent will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation
• The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business

Essential Functions

• Will execute transition of processes with end-to-end accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility
• The job will involve extensive interaction with business users, senior management, and IT personnel
• To lead client engagements, ensuring consistent service delivery
• Business development in select accounts

Primary Internal Interactions

• Transitions Reviews: Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
• Solution and implementation design: BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case-by-case basis
• Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions
The primary external interactions of the incumbent will be in the Solution and Implementation Design role, wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes.Technical Skills:

• Analytical skills
• Problem-solving skills
• BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
• Domain knowledge in specific vertical

Process Specific Skills:

• Project management skills

Soft Skills (Minimum):

• Communication skills - ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
• Self-starter - there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self-motivated to pursue and explore different avenues to come up with the optimum solution

Education Requirements

• Graduate / Postgraduate in any stream
• PMP, PgMP certification (preferred)

Work Experience Requirements

• 10+ years of experience, most of which should be in BPO environment
• 3+ years of the BPO experience should be in Transitions
• Should have hands-on experience of migrating processes
• Program Management experience of a small to medium size engagement
• Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

Salary: Market RelatedBenefits: Medical aid and Pension fund contributionSurgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za

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