Job Description

Job Summary Candidate Requirements:

• Grade 12 with mathematics
• A Tertiary certificate in Travel & Tourism/ hospitality is advantageous
• Must have at least 4-5 years experience in a senior position
• Must be confident in handling customer relationships and developing and promoting product and building journeys in the inbound travel industry
• Must have an in depth knowledge of Southern and East Africa
• Knowledge of Mozambique, Mauritius and Seychelles is highly advantageous
• Should be computer literate (Microsoft Office: Outlook, Teams, Excel and Word)
• Must have working knowledge of TourPlan and WETU or similar booking/ operating system
• Should have excellent attention to detail

Basic Duties:

• Secure, cost, and present journeys to Sales agents promptly, focusing on sales success and maximizing booking potential.
• Foster strong connections with Sales agents and suppliers, ensuring effective communication and service delivery to enhance partnerships and client satisfaction.
• Manage new requests from Sales agents, from initial quote to booking confirmation, ensuring accuracy and timely processing while maintaining booking integrity.
• Develop and nurture relationships with suppliers and AP partners, leveraging these connections to optimize booking outcomes and enhance client experiences.
• Oversee the maintenance of provisional bookings, ensuring all relevant documents, special offers, and correct details are accurately recorded and communicated.
• Stay updated on regional logistics, supplier knowledge, industry trends, and company policies, actively participating in training, trade shows, and familiarization trips for ongoing professional development.

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