Job Description

Job Summary Candidate Requirements:

• Matric certificate with mathematics (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/ Hospitality
• Must have 4-5 years experience in a senior level
• Should have experience in handling customer relationships and developing and promoting product and services in the inbound travel industry
• Must be computer literate and working knowledge of TourPlan and WISH or similar
• Must have excellent communication skills in English (written and verbal)
• Should have general product knowledge on Southern & East Africa
• Personal or educational travel experience is highly advantageous
• Must have excellent attention to detail
• Proficiency in a foreign language is advantageous
• Must be an excellent team player who is service and result oriented
• Must have precise organizational skills
• Should have the ability to work under pressure and prioritise demands
• Must be a self-starter with good administration skills
• Should have a passion for wildlife and a commitment to sustainability and conservation

Responsibilities:

• Plan and execute educational itineraries to enhance product knowledge for Travel Designers and Owned Agencies.
• Coordinate with the Associated Product Department and third-party suppliers to build and enhance travel itineraries.
• Manage bookings, including car rentals, flights, and necessary documentation
• Liaise with regions for authorization on rates and permissions, ensuring compliance with yield rules and company policies.
• Raise invoices, allocate correct codes, and handle financial queries promptly, ensuring timely payment processing.
• Design and quote itineraries based on company guidelines, understanding guest needs, and following up on outstanding quotes.
• Maintain updated booking information, upload relevant documents, and ensure accuracy in all booking files and systems.
• Collaborate with Management and Operations, including handing over bookings and confirming services with relevant teams.

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