Job Description

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Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.



Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The opportunity:

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We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside specialists in UX, UI and Service Design, Optimisation and Consulting.



Reporting into the Experience Director this is a role requiring someone with excellent online experience, and who has a portfolio to prove it.



As a Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, participating in research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.

What you'll be doing:

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Designing and running product definition and UX requirements workshops Analysing research data to identify and generate meaningful insights and behavioural patterns Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions Creating design artefacts - e.g., personas, journey maps, heuristic analysis, competitor benchmarks & industry reports user-flows, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc Communicating, defending and building consensus around the desired product strategy and/or suggested design approach Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience Collaborating with Account Leads, Experience Director, CX Lead and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams Presenting and communicating your ideas and design rationale both to working groups and C-Suite

What we want from you:

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Significant proven experience, ideally in eCommerce and at an agency Compelling portfolio that demonstrates high quality, best in class UX design Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques Solid information, interaction and experience design skills Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments Able to adapt to changing priorities, complexities and ambiguity Excellent client communication skills Experience with Figma, FigJam, Miro, Sketch or a similar experience design program.

What we can offer you:

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Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours:

We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:


Connect Meaningfully Inspire Creatively Include Purposefully Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

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Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.



We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestle, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.



As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.



In our Lisbon or Porto office, you'll join a team of other specialists who are always ready to help each other. The team is part of our Enterprise Solutions network and works in coordination with our Local and EMEA client leads.


At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization--creators, doers, innovators, makers, and thinkers--who drive not just marketing, but meaningful experiences that resonate in every action and interaction.



VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.



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