Job Description

Our client is looking for an experienced Senior UX/UI Designer to join their team. You will design and enhance the visual and user-experience elements of digital products through research, testing, planning, and iteration. Your role will involve translating high-level requirements into interactive designs, creating attractive, intuitive, and functional user interfaces.Key Responsibilities:Design and Conceptualization:

• Collaborate effectively with cross-functional teams to conceptualize products and services, using Brand CI and data to drive innovative design decisions.

Customer Experience Mapping:

• Lead the implementation of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points.
• Advise on strategies to improve customer interactions and eliminate negative experiences.

Customer Needs/Experience Research:

• Conduct research and analyze data to gain a comprehensive understanding of customer segments, trends, needs, and expectations.

Product and Solution Development:

• Define and deliver products and services that meet customer needs, selecting the best approaches within established systems.

Internal Client Relationship Management:

• Manage and build effective relationships with internal clients, providing high-quality professional services to support business strategies and plans.

Improvement / Innovation:

• Identify and suggest improvements to existing processes, systems, and procedures. Develop and implement change management plans with guidance from project/program managers.

Customer Experiences Implementation:

• Support the implementation of customer experience initiatives, tools, and processes, including testing.

Personal Capability Building:

• Act as a subject matter expert, maintaining external accreditations and staying informed on current and emerging industry best practices and regulations through professional development.

Competencies:Balances Stakeholders:

• Anticipate and balance the needs of multiple stakeholders, making decisions that maximize outcomes for all.

Manages Complexity:

• Analyze complex issues from various angles to uncover root causes and develop effective solutions.

Cultivates Innovation:

• Generate creative ideas and encourage others'' creativity to enhance solutions.

Drives Results:

• Achieve outstanding outcomes by setting bold goals and demonstrating tenacity.

Action Oriented:

• Pursue new opportunities and challenges with enthusiasm and urgency.

Nimble Learning:

• Learn from successes and failures, encouraging others to experiment and find innovative solutions.

Decision Quality:

• Make timely and well-informed decisions, leveraging expertise and knowing when to escalate issues.

Ensures Accountability:

• Hold yourself and others accountable for meeting commitments, learning from both successes and failures.

Interpersonal Savvy:

• Build rapport and maintain productive relationships with diverse groups of people.

Being Resilient:

• Maintain composure and professionalism in difficult situations, learning from setbacks to improve future efforts.

Business Insight:

• Apply business knowledge to advance organizational goals, staying attuned to industry changes.

Skills:Interaction Design, Prototyping, Information Architecture:

• Apply comprehensive knowledge and provide guidance and training to others.

Computer Skills:

• Support business processes using standard office equipment and software packages, and provide training to others.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and design tools like Adobe Suite (Adobe XD, Illustrator, Photoshop), Zeplin, Figma, Sketch, InVision, Axure, and Miro.

Assessment:

• Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.

Verbal and Written Communication:

• Use clear and effective communication skills to express ideas and formulate plans, providing guidance to others.

Market Research and Analysis:

• Conduct research and analysis to understand market conditions, facilitating the success of brands, products, or services.

Planning and Organizing:

• Plan, organize, prioritize, and oversee activities to efficiently meet business objectives, providing technical guidance when needed.

Qualifications:

• Matric / Grade 12 / SAQA Accredited Equivalent.
• Relevant design-related qualification (degree/diploma/certificate).

Experience:

• 5+ years of UX/UI design experience.
• Experience in the Financial Services industry is preferred.

ExecutivePlacements.com