Service Advisor
Johannesburg, GP, ZA, South Africa
Job Description
SERVICE ADVISOR
MAIN PURPOSE OF JOB:
To provide an excellent service by understanding the customer's needs, providing advice, and offering solutions. The outcome that is produced is Satisfied Customers and will be considered successful when: The customer's needs/requirements are understood, and expectations are met. There is sound product knowledge. Personalized service is provided. Customers are informed.
RELATIONSHIPS AND PERSONAL ACTIVITIES:
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Directly responsible to the After Service Manager and Service Manager. Relationships with company staff.
MAIN JOB FUNCTIONS:
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Welcome customers and capture the relevant information, assuring that client needs are addressed. Check vehicle in with client. Follow up on parts ordered, and bookings are made to suite customer - daily. Keep customers up to date about information on status of the vehicle. Handle queries/concerns of customers as per the customers concerned - daily. Make out job cards, accurately and timeously and put job cards through for costing - daily. Arrange hire vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are due, prior to handing back the vehicle. Cross departmental disciplines.
EXPERIENCE:
2 Years Experience as a Service advisor in the Motor Industry. Computer literate. For more information please contact:
Lidia Meyer
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Job Detail
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Job IdJD1414389
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, GP, ZA, South Africa
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EducationNot mentioned