Job Description

Job Summary We are looking for a service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. Service Advisor Responsibilities: Greeting customers and directing them to available mechanics. Provide customers with repair estimates. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle/unit drop-off, and vehicle/unit pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of service exchange unit versus fixing their unit. Managing and overseeing the workshop's workflow and schedule. Calling customers to advise them about service changes or vehicle/unit pick-up times. Ensuring all details on services rendered and costs are related to customers and processing their payments.

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