Job Description

About UsSince the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world's largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group's success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.Job OverviewThe objective of a Commercial Vehicles Service Advisor is to act as the primary point of contact between customers and the service department, ensuring customer satisfaction and seamless communication. They coordinate maintenance and repair schedules, provide cost estimates, and advise customers on necessary vehicle services. The role involves explaining technical issues clearly and keeping customers informed about the progress of their vehicles. Service advisors also identify opportunities for additional sales, such as parts or warranties, to enhance vehicle performance. They maintain accurate records and ensure efficient service delivery. Ultimately, the advisor ensures a positive customer experience while supporting the service department's productivity and profitability.Main Job Activities:Workshop Productivity

• Responsible for ensuring work is carried out according to customer's requirements and authorization.

• Responsible for printing specifications/readjustments and forward them with relevant AWD to DTSA.

• Responsible for liaising with DTSA - based on outcome of repair required.

• Responsible for ensuring idle time is minimized by offering assistance in service and repairs.

• Ensuring that workshop productivity meets agreed standards.

• Reporting productivity/quality problems immediately and ensuring correct loading of workshop hours.

Customer Services

• Maintain a fix right first time service excellence.

• Improve and maintain customer service indexes percentages to agreed standards.

• Conduct proper diagnosis in line with Customers symptom description.

• Establish authorization for extra work.

• Ensure vehicles are tested to ensure quality.

• Ensure that jobs are pre-costed and invoices before customer collection, provide timeous feedback to customers if delays occur.

• Explain all items of work at handover.

• Follow up on customer enquiries and complaints.

• Ensure all procedures are followed and adhered to with all customers regarding loan cars.

Finance and Administration

• Ensure effective daily planning.

• Adhere to labour sales and performance targets.

• Manage and control expenses.

• Pre-write job cards.

• Ensure that warranty claims are correctly recorded.

• Utilize progress control to meet deadlines.

• Strictly Manage WIP.

• Cash Outstanding to be monitored and controlled.

• Correct payments obtained.

• Adhere to credit control procedures.

Product, technical & business knowledge

• Stay abreast of industry developments eg, new products, warranty, maintenance.

• Ensure that all product, technical training is attended as per DTSA requirements.

About UsSince the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world's largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group's success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.Job OverviewThe objective of a Commercial Vehicles Service Advisor is to act as the primary point of contact between customers and the service department, ensuring customer satisfaction and seamless communication. They coordinate maintenance and repair schedules, provide cost estimates, and advise customers on necessary vehicle services. The role involves explaining technical issues clearly and keeping customers informed about the progress of their vehicles. Service advisors also identify opportunities for additional sales, such as parts or warranties, to enhance vehicle performance. They maintain accurate records and ensure efficient service delivery. Ultimately, the advisor ensures a positive customer experience while supporting the service department's productivity and profitability.Main Job Activities:Workshop Productivity

• Responsible for ensuring work is carried out according to customer's requirements and authorization.

• Responsible for printing specifications/readjustments and forward them with relevant AWD to DTSA.

• Responsible for liaising with DTSA - based on outcome of repair required.

• Responsible for ensuring idle time is minimized by offering assistance in service and repairs.

• Ensuring that workshop productivity meets agreed standards.

• Reporting productivity/quality problems immediately and ensuring correct loading of workshop hours.

Customer Services

• Maintain a fix right first time service excellence.

• Improve and maintain customer service indexes percentages to agreed standards.

• Conduct proper diagnosis in line with Customers symptom description.

• Establish authorization for extra work.

• Ensure vehicles are tested to ensure quality.

• Ensure that jobs are pre-costed and invoices before customer collection, provide timeous feedback to customers if delays occur.

• Explain all items of work at handover.

• Follow up on customer enquiries and complaints.

• Ensure all procedures are followed and adhered to with all customers regarding loan cars.

Finance and Administration

• Ensure effective daily planning.

• Adhere to labour sales and performance targets.

• Manage and control expenses.

• Pre-write job cards.

• Ensure that warranty claims are correctly recorded.

• Utilize progress control to meet deadlines.

• Strictly Manage WIP.

• Cash Outstanding to be monitored and controlled.

• Correct payments obtained.

• Adhere to credit control procedures.

Product, technical & business knowledge

• Stay abreast of industry developments eg, new products, warranty, maintenance.

• Ensure that all product, technical training is attended as per DTSA requirements.

• Minimum Grade 12.

• Computer Literate (preferably experience in the use of Kerridge).

• 2-3 years' experience in the same or similar position.

• Knowledge of motor industry preferable.

• Certified Service Advisor (an added advantage).

• Valid driver's license.

Skills & personal attributes:

• Team work.

• Self-driven and integrity.

• Follow through skills.

• Customer service orientated.

• Ability to cope with pressure.

• Interpersonal skills (emotional maturity / cross functional collaboration).

Other important Information:Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!

• Minimum Grade 12.

• Computer Literate (preferably experience in the use of Kerridge).

• 2-3 years' experience in the same or similar position.

• Knowledge of motor industry preferable.

• Certified Service Advisor (an added advantage).

• Valid driver's license.

Skills & personal attributes:

• Team work.

• Self-driven and integrity.

• Follow through skills.

• Customer service orientated.

• Ability to cope with pressure.

• Interpersonal skills (emotional maturity / cross functional collaboration).

Other important Information:Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.Job number: 2201Publication period: 02/10/2025 - 02/17/2025Location: CenturionOrganization: Daimler Truck Southern Africa LtdJob Category: Finance/ControllingWorking hours: Full time (part time possible)

Daimler Truck