Job Description

Polokwane Multifranchise has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.
Position Overview The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.
Specific Role ResponsibilitiesKey Tasks:

• Professionally meet and greet customers on arrival.
• Answering calls
• Scheduling bookings for customers bringing their vehicles in for service/ repair.
• Contacting customers for campaigns and arranging bookings.
• Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
• Pre-print job cards for the next days bookings.
• Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
• Make booking for clients that parts have arrived so that they can be fitted.
• Ensure that all other relevant processes are adhered to.
• Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
• Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
• Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
• General administration duties as may be requested by management.
• Phone clients and close tickets.
• Update planning boards for next day bookings.

Qualifications and ExperienceExperience Required:

• 2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, endorsed drivers license
• Computer literate (Office suite)
• DMS system knowledge is required.

Skills and Personal AttributesEssential competencies (essential for meeting nearly all job objectives):

• Communication skills in English (read, write & speak). Multilingualism in other languages commonly spoken in the areas is highly desired.
• Working with people, able to easily establish good relationships with stakeholders.
• Administration skills
• Ability to accurately record all relevant information.
• Planning and organising
• Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure.
• Customer service and management; ability to handle upset customers effectively.
• Attention to detail
• Initiative
• Following instructions and procedures.

Personal Attributes:

• Self-motivated, trustworthy and highly responsible.
• Friendly, approachable
• Reliable
• Flexible
• Have lots of patience
• Passion for the brand

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